Operations Manager

Apply for the Operations Manager role at EōS Fitness
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EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are:
Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard to Win.

Our Operations Manager reports to the District Operations Manager and is responsible for overseeing the Service team as well as day‑to‑day tasks that achieve operational excellence throughout the gym. They greet and direct members, guests, and team members upon entry and serve as representatives of our commitment to exceptional service. The breadth of responsibilities includes customer service, monitoring and tracking revenue goals, managing retail and member fee compliance, inspecting and reporting on gym functionality and cleanliness, partnering with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance, and upholding brand standards.

Duties may evolve as the gym’s needs change.

To create loyal, lifelong fans and exercise practitioners.

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for members, guests, and staff.

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensuring high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.
• Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well‑being.

• 2–3 years of operations management experience
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3–4 years of customer service experience
• Prior experience or strong interest in the fitness industry is a plus
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record‑keeping skills.
• Excellent MS Office skills
• And, of course, someone who embraces our Core Values!

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence to such policies and standard operating procedures.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

California Pay Range: $68,640—$76,000 USD

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