Retail Associate

About Ross

Bring your talents to Ross, a leading off‑price retail chain with over 2,200 stores and a history of growth. We provide customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while offering a fun, treasure‑hunt experience.

Our headquarters are in Dublin, CA, with buying offices in New York, Los Angeles, and Boston and 8 distribution centers nationwide. In 2023, revenues were $20.4 billion. As a Fortune 500 company, we commit to inclusivity and continuous learning opportunities.

• Success – Pursue excellence while learning and evolving.
• Career growth – Develop industry‑leading talent.
• Teamwork – Solve hard problems together to find the right solution.
• Diversity, Equality & Inclusion – Celebrate diverse backgrounds to strengthen our community.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets customers, treats others with respect, follows company best practices, maintains a clean work area, and ensures proper merchandise presentation.

• Practice safe behaviors and keep a clutter‑free, safe sales floor.
• Treat all customers and associates with respect and courtesy.
• Assist customers with merchandise, register‑train, and answer questions politely.
• Provide prompt responses and handle issues courteously; call leadership if needed.
• Represent the company brand at all times.
• Perform cleaning tasks: sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies.
• Maintain a professional appearance and adhere to the dress code.
• Perform daily sizing and recovery assignments per company best practice.
• Expedite newly received merchandise to the sales floor and merchandize per monthly presentation guidelines.
• Understand the Loss Prevention Awareness program and other protection standards.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock (MOS) policies and notify leadership for disposals.
• Process cash, checks, charge‑card and refund transactions accurately.
• Execute best practices and minimize steps to maximize productivity.

• Manages Work Processes
• Business Acumen
• Plans, Aligns, Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and leadership.
• Perform basic mathematical calculations.

• Use all store equipment including PDTs, registers, PC.
• Stand, walk, and move around the store up to 100% of working time.
• Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• Other qualifications may apply; stockroom shifts may require pushing or lifting more than 20 pounds.

None

This job description is a summary of primary duties and responsibilities. It is not a comprehensive or all‑inclusive listing. Contents may change at management's discretion.

Ross is an equal employment opportunity employer. We consider applicants based on skills, abilities, and experience. Ross complies with all applicable laws prohibiting discrimination on protected categories.

The base pay range for this role is $16.66 - $17.16 per hour, dependent on experience, skills, and location.

Benefits offered to all associates include accident, critical illness, vision, auto, Home, pet insurance, associate discount, identity protection, purchase program, benefit hub discount mall, employee assistance, commuter benefits, 401K, stock purchase program, Ross Cares Fund, college discounts, sick pay, referral bonuses, and for full‑time associates extended benefits such as medical/dental/vision health insurance, legal insurance, vacation, and flexible spending accounts.

Mid‑Senior Level

Full‑time

Sales and Business Development

Retail