Product Support Specialist

Responsibilities

• Responds to and resolves dealer questions and/or problems in a professional manner. Accurately documents each contact in our computer system.
• Gathers data for Quality Assurance and Warranty departments.
• Maintains current knowledge of Kawasaki powersports product line and quickly learns all technical information on new products.
• Research diagnostic procedures. Assists dealer technicians with diagnostic procedures.
• Assist in improving Kawasaki dealer relations by providing solid customer service and expert technical knowledge.
• Authorizes warranties. Determines whether technical problems will be covered by Kawasaki warranty.
• Provides additional coverage where appropriate to increase customer satisfaction and loyalty.

• Must exhibit excellent oral and written communication skills.
• Strong customer service skills required.
• Must demonstrate the ability to successfully prioritize and organize multiple, competing tasks.
• Must be extremely detailed and deadline oriented.
• Must bring energy and enthusiasm to group or team efforts.
• Must be able to collaborate with other departments to provide an outcome that is beneficial to Kawasaki dealers and customers.
• Powersport dealership technician experience is a requirement, preferably 10 years or more.
• Must maintain a valid Motorcycle License
• Must exhibit calm under pressure especially when trying to solve difficult technical questions and/or problems.
• Must also demonstrate patience in problem situations.
• Must maintain a satisfactory attendance level.
• Must understand Microsoft s Word and Excel software. Keyboarding/typing skills are required. Must be able to learn to use various software programs to successfully perform the job.
• Extended travel, up to several weeks at a time, may be required.

High school diploma or general education degree (GED) is mandatory; and ten+ years of dealership service department related experience and/or training; or equivalent combination of education and experience.

Salary Range: $75,000 - $80,000

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.