Store Assistant Manager

Store Assistant Manager

The Salvation Army Orange County—Foothill Ranch Store

The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men and women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs.

Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community through the commitment to “Do The Most Good” at our Foothill Ranch Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

• Opportunity for career growth.
• Paid time off.
• Medical, Dental, and Vision.
• Wellness Program Incentives.
• Retirement Plan.
• Optional benefits, including Pre‑paid Legal Service, AFLAC, Pet Insurance.
• Employee Assistance Program (EAP).
• Employee Store Discounts.
• Great Work Perks Discounts (Amusement Parks, Museums, Services, and more!)
• Employee Referral Bonuses.

• Takes an active role and partners with the Store Manager in the day‑to‑day operation of the store, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
• Assumes responsibility for all day‑to‑day store operations (including personnel and cash handling duties) in the absence of the Store Manager.
• Assists Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
• In the absence of Store Manager ― schedules Store Employees to ensure appropriate coverage, coordinates daily morning and shift change team meetings, and reviews and maintains accurate employee payroll records including daily monitoring of time and attendance edits.
• Assists Store Manager with hiring, training and directing the store team to ensure proficiency of processes while also being responsible for the development and performance coaching of all store employees.
• Communicates any personnel issues and performance results with Store Manager; may issue disciplinary warnings, conference reports, employee evaluations, and key performance results as needed in coordination with the Store Manager, HR Generalist and District Sales Manager.
• Ensuring high levels of Customer and Donor satisfaction through excellent service to meet their needs while also maintaining good Community relations; develops strategies to improve service to maximize the customer experience.
• Supports Back Room Processing (BRP) — ensuring Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
• Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place.
• Responsible for the protection and security of store currency, inventory, and property, including safe funds, bank deposits, products for sale, equipment, and building security.
• Secures the building during non‐operating hours with alarm system arming and alert protocol.
• Assures safety measures are established and maintained consistent with ARC policy and governmental regulations; reports safety issues and incidents immediately. Assists Store Manager with conducting and recording mandatory Weekly Store Meetings and attends ARC Monthly Safety Meetings in Store Manager’s absence.
• May transfer or be relocated to other stores based on business needs.
• Completes all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.

• High School Diploma or equivalent.
• Minimum of 2 years previous Retail Management/Supervisory experience (thrift preferred).
• Basic understanding of office applications, including MS Office (Word, Excel, Outlook).
• Must hold a valid Driver’s license, able to…