Field Service Technician

About Yamato

Yamato is a global leader in advanced weighing, filling, and inspection solutions with a legacy dating back to 1920. The company manufactures weighing technology used in heavy industrial and food applications.

Assists customers with the installation or troubleshooting of their equipment either by phone or by traveling to their facility to physically perform these tasks. Makes recommendations for upgrades to improve line performance based on product run.

• Performs all services related to inspections, maintenance, repair troubleshooting, training and start‑up of equipment sold to customers.
• Recognizes any problems that might occur during an installation and addresses them to the customer or one of our engineers.
• Recognizes potential problems with existing equipment and develops solutions adapted to various engineering designs, applications, and process criteria.
• Requires vast knowledge of running different types of products on our machinery and ability to recognize problems that may occur.
• Reads and understands wiring and function diagrams while working on equipment.
• Includes up to 90% travel time and works on weekends when needed.
• When not at a customer location, provides customer phone support.
• Conducts training classes and answers customer questions.
• Assumes leadership role during large installations.

Trains other company field service technicians. Checks to ensure customer facilities are suitable for installation of our machinery. Manages complex and special customer projects. Works as assigned to cover absences and balance the workload at busy times of the year.

No

• Associate degree in electrical/mechanical engineering or five to ten years of experience in the installation, troubleshooting and repair of packaging machinery.
• Ability to communicate with customers in a diplomatic and professional manner; demonstrate a high level of leadership skills.
• Proficient computer skills such as Microsoft Office.
• Valid driver’s license and insurable.
• Passport required for travel outside the United States.
• Bilingual proficiency in Spanish is a plus.
• Located within 1 hour of a major airport.
• Ability to climb ladders and platforms averaging 15 feet high.
• Ability to handle short periods of time in cold, damp or warm plant environments during customer/prospect visits.

Standing, walking, reaching with hands and arms, climbing or balancing, bending, stooping, kneeling, crouching or crawling. Must be able to lift 50 lb and work flexible hours based on assignments. Use of standard hand tools, work in small areas. Climb ladder; height tolerance (not afraid of heights). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to operate a motor vehicle.

• 100% company-paid premiums for health, dental and vision coverage, along with life insurance and both short- and long-term disability options.
• 401(k) with company match from day one; 4 % match on employee contributions of 5 % or more.
• 18 days of PTO each calendar year and a PTO carryover policy.
• 10 company‑paid holidays each calendar year.

Must be authorized to work in the United States without current or future sponsorship. Must reside within a commutable distance of our Lake Forest, California location. Bilingual proficiency preferred (e.g., English and Spanish).