Business Systems Administrator

Lake Forest - Corporate Office
300 N Field Drive
Lake Forest, IL 60045, USA

Join a Great Place to Work® certified company! Consumers Credit Union (CCU) is recruiting to fill a Business Systems Administrator position.

Join our Enterprise Systems department in a role focused on technical system administration and software solutions needed to resolve business-related problems and to meet strategic organizational goals. This is a fantastic opportunity for a tech professional who wants to be part of a fast-growing organization who has a “for people, not profit” mindset!

Location/

Schedule:

• Hybrid schedule with 1 day/week at our corporate office in Lake Forest, IL.
• Local Northern IL/Southeast WI candidates only!

Your day-to-day will include:

• Providing technical assistance to staff or vendors on submitted tickets related to our mortgage loan origination system, Encompass
  , offering creative and insightful solutions.
• Assisting with proactively tracking system release notes and reviewing all upcoming features and functionality with appropriate business partners to assess implementation.
• Assisting in system maintenance and upgrades. Verifying vendor capabilities and business processes are aligned and suggest improvements to help decision processes.
  
  Assisting in documenting and communicating changes to staff.
• Consulting with business to gather, analyze, and document requirements for project requests and managing changes to the project scope or deliverables.
• Adhering to project timelines, analyzing dependencies, identifying and raising awareness to issues. Managing deadlines and work to meet end‑user expectations.
• Contributing to user acceptance testing procedures and monitor results by reviewing and participating in test plans.
  
  Helping business understand acceptance testing methodology and effectiveness.
• Ensuring system procedures are up to date and organized and accountable for determining if additional procedures are needed.

What we’re looking for:

• Associate Degree in Information Systems, Technology or Related Experience
• 1+ years’ experience in Business Administration, Mortgage, Mortgage sales/processing, or Related Experience (in a financial institution preferred)
  • 2+ yrs experience in Business Administration, Mortgage, Mortgage sales/processing, or Related Experience in lieu of education.
• Basic technical knowledge. Experience with desktop and server operating systems, familiarity with technical logs, SQL, Automation or job scheduling system, and Microsoft applications desired. Encompass experience preferred.
• Troubleshooting skills and high problem‑solving abilities.
• Strong written and verbal skills to communicate with cross‑functional colleagues and vendors.
• Availability to work 40+ hours/week and be scheduled between the following hours:
  Monday‑Friday: 8am‑5pm

Compensation

The annual salary range for this role is $67,980 to $108,768. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short‑term disability, long‑term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

Why Consumers Credit Union (CCU)?
We offer a collaborative culture, competitive benefits, and opportunities for growth. Join us and make an impact in a mission‑driven organization that values innovation and people‑first leadership. Founded in 1930 and headquartered in Lake Forest, IL, CCU has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU…