Sales Operations Analyst

About Grainger

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award‑winning culture, the Company had 2024 revenue of $17.2 billion across its two business models.

In the High‑Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,  offers customers access to more than 14 million products, and  offers more than 24 million products. For more information, visit

Hybrid.

The anticipated base pay compensation range for this position is $61,000.00 to $.

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full‑time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non‑birth parents.

The Sales Commission Analyst is responsible for the ongoing execution of sales commission processing for North American Sales Compensation. The role is responsible for incentive commission processing, reporting and case management for the sales organization. Works independently and cross‑functionally within Sales Operations, Human Resources, Finance and Payroll teams. The North American Sales Compensation team is responsible for the sales commission polices and processes for all sales teams in the US and Canada, approximately 3,000 team members.

This position is located in Lake Forest, IL hybrid 2‑3 days per week in the office; however, remote/virtual candidates may also be considered.

• Manage monthly commission processes for sales and other eligible team members. Ensure accurate calculations aligned with the commission plan, handle exception requests per policy, and provide training and guidance to leaders.
• Address inquiries and resolve commission‑related cases promptly. Communicate regularly with sales leadership and process corrections or adjustments as needed.
• Evaluate and recommend actions on exception requests and escalations in partnership with sales leadership and compensation teams.
• Serve as a liaison across business functions and provide backup support for compensation metrics, reporting, accounting schedules, SOX compliance, and commission documentation.
• Develop and maintain business process documentation and desktop procedures for monthly/quarterly close, audits, and commission accounting tasks.
• Lead assigned projects, identify process improvement opportunities, and implement enhancements to tools and workflows.
• Plan and track activities to optimize commission processes, including goal setting, sales compensation, ROI analysis, and program sustainment.
• Facilitate communication between Sales Operations and field teams, applying problem‑solving and strategic thinking to drive adoption.
• Partner effectively with stakeholders across functions, ensuring clear communication and alignment on initiatives.

• Bachelor's Degree or equivalent experience.
• 2+ years experience administering sales commissions.
• Proficiency in Microsoft Applications functionality, specifically Excel (e.g., pivot tables, VLOOKUPs, advanced formulas) and PowerPoint.
• Experience working with…