Sales Support Customer Service Manager

Our client, a consumer durables company, is seeking Sales Support Customer Service Manager to oversee order management, customer service, and cross-functional coordination with global teams. This role plays a critical part in supporting key customers and ensuring operational excellence across sales channels.

• Manage and process incoming customer orders and EDI transactions
• Serve as primary contact for customer replenishment buyers
• Ensure timely shipments and order accuracy through coordination with inventory and logistics teams
• Interface with international teams in Asia to support U.S. customer needs
• Maintain customer data systems (e.g., Walmart Pro Spec, Walgreens Arriba) and sales reporting systems (e.g., MAS
  200)
• Monitor and report on POS activity, sales trends, and forecasts
• Support Sales Management with new item forms, custom reporting, and customer commitments
• Collaborate with Accounting and Finance during monthly close
• Contribute to product launches, presentations, and marketing initiatives

• Bachelor’s degree and 5+ years customer service or sales support experience
• Familiarity with retail, DME, and professional channels
• Excellent communication and leadership skills

Location:

Lake Forest, IL

Job :

Category:
Consumer Products