Concierge

Concierge Full Time Days at Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital

The salary range for this position is $19.95 - $25.93 (Hourly Rate). Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

The Concierge reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Concierge is the ambassador for the main hospital site (John and Kathy Schreiber arrival Court and lobby/rotunda) women’s 660, the Hunter Family Pavilion (Pavilion

F), and the John and Nancy Hughes Pavilion (Administration Pavilion

A). The concierge is the first person to greet and assist patients, visitors, and staff and coordinates the flow of patients, visitors, and staff in a positive and timely manner.

• Greets all visitors and patients, determines their needs; issues hospital identification; directs, escorts or assists them appropriately, exemplifying the highest standards of customer service and the hospital’s Patient’s First philosophy.
• Assists patients for clinic-side, outpatient, department needs, inpatient, and alternate locations.
• Communicates directly with physicians, physician offices, charge RNs, Nurse Operation Leaders, security, and other departments as needed to ensure new meetings, patient needs, visitor needs, privacy, and safety concerns are handled promptly and thoughtfully.
• Assesses wheelchair needs of incoming patients and visitors for internal needs and utilizes transport, appropriate services, volunteer services, or self to assist person to location.
• Notifies appropriate parties when visitors or outside vendors arrive for meetings.
• Answers, screens and directs incoming calls.
• Provides information, resolves problems and communicates as needed.
• Assists with preparation of mailings for the department.
• Distributes standard materials to visitors including forms, brochures, and other information about the department or organization. This includes the Guest Guides as a department resource, and the flower guides as well as hoteling options nearby.
• Assists with updating training and procedure manuals for concierge areas.
• Maintains current census, keeps current count of visitors that approach the desk and maintains an up‑to‑date physician guide, and contacts independent offices and offsite offices for necessary patient and visitor way finding.
• Monitors visitors and coordinates with security to help prevent the spread of the flu through visitor restriction.
• Open and closes the Concierge desks, and maintains an OB Stat kit for emergent needs.
• Logs all deliveries to patients.
• Trains new desk volunteers.
• Checks in all interview candidates and connects with interviewer for new candidate experience in coordination with HR.
• Reviews Press Ganey patient comments, and logs Press Ganey Point of Care comments for appropriate change, follow‑up, and improvement methods for department and house.
• Applies visitor wristbands under the department guideline for the wristbands for all inpatient areas and ED and does specific monitoring around patients with visitor restrictions and women’s services.
• Recognizes and facilitates difficult customer situations appropriately, using NM resources for…