AFCO Portfolio Management Specialist

AFCO Portfolio Management Specialist – Truist

AFCO Portfolio Management Specialist role at Truist

Join to apply for this position. After you click Apply Now and complete your application, you will be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Provide excellent customer service to our agents and insureds. Facilitate the collection of return premium and balances due from insureds, agents and insurance companies through verbal and written correspondence. Work closely with management to identify and resolve collection problems to minimize delinquencies and loan loss.

• Research, analyze and evaluate reports and other information to manage assigned portfolio.
• Communicate with insurance agents, brokers and carriers regarding transaction status.
• Communicate with insureds to try to prevent policy cancellations.
• Work with insureds on NSF/returned payments to avoid cancellations.
• Approve the issuance of a Notice of Cancellation within authority by evaluating collateral value.
• Follow up with general agents and insurance companies on return premium numbers and dates.
• Analyze collateral shortages and determine next actions.
• Collect balances due from appropriate parties and recommend outside collection agencies when needed. Process monthly write‑offs of loans to OSC.
• Decide to waive late fees based on account review and analysis.
• Recommend and communicate payment options to reduce costs and maximize fee income.
• Post return premium checks to applicable loans.
• Complete loan adjustment requests for incorrectly posted payments.
• Identify agency fraud/non‑compliance and notify management for further investigation.
• Assist in completing agent’s portfolio audit.
• Assess and post insured’s post‑maturity interest to loans with credit balances.
• Be available in the company’s customer service ACD phone queue.
• Daily review of all posted return premiums.
• Handle returned mail of final demand letters, cancellation notices, and intermediary communications.
• Analyze portfolio over payments and odd payments.
• Contact insureds and/or agents to prevent loan cancellations.

• High School diploma or equivalent education and related training.
• Two years of premium finance experience, preferably in operations, collections or related discipline in the property and casualty insurance industry.
• Ability to work independently.
• Excellent written and verbal communication skills.
• Excellent organization and analytical skills.
• Proficiency in basic computer applications, such as Microsoft Office.
• Ability to travel occasionally, including overnight.

• Associate or bachelor’s degree, or completion of a technical school in a related subject.

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, which may include medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401(k) plan. Teammates also receive a minimum of 10 vacation days (prorated), 10 sick days (prorated), and paid holidays. Additional benefits such as a defined benefit pension plan, restricted stock units, and deferred compensation may be available depending on the division.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law. E-Verify IER Right to Work.