Collector, Finance & Banking

Join Our Team as a Collector and make a difference when members need it the most.

Consumers Credit Union is looking for a dependable, service-oriented Collector to join our Collections team. In this role, you will work with members experiencing early-stage delinquency, helping them understand their options, establish payment arrangements, and move their accounts toward a positive resolution.

This is an excellent opportunity for someone who combines strong customer service skills with sound judgment, organization, and the confidence to navigate challenging conversations. You will be part of a collaborative and supportive team that is committed to helping members, improving processes, and finding more efficient ways to work.

• Communicate professionally with members through inbound and outbound calls regarding past-due payments.
• Help members bring accounts current by explaining payment options and establishing appropriate payment arrangements.
• Educate members on online banking, payment tools, and other available resources.
• Manage early-stage delinquent accounts for auto loans, credit cards, and home equity lines of credit.
• Maintain accurate documentation of member conversations, account status, payment arrangements, and collection activity.
• Review assigned queues and cases to ensure accounts and required follow-up activities remain current.
• Assist with repossession-related cases, including member notification and explanation of available options.
• Respond promptly and professionally to collection-related emails from members and external organizations.
• Monitor member payment activity and share relevant trends with management.
• Collaborate with other departments to improve processes and contribute to departmental projects and organizational goals.

• High school diploma or GED is required.
• A minimum of 1 year of experience in banking, financial services, customer service, collections, or a related field. 4+ years of experience is preferred and candidates having previous collections or financial institution experience will be prioritized.
• Bi-lingual English and Spanish is preferred.
• Strong customer service and communication skills.
• Ability to manage multiple priorities and organize daily work independently.
• Dependability, reliability, and consistent attendance.
• Comfort handling sensitive, challenging, or occasionally difficult member conversations.
• Proficiency with computers and Microsoft Office applications.
• Ability to learn new systems and processes.
• Strong analytical and account-review skills.
• A proactive mindset and willingness to identify opportunities for process improvement.

Location: CCU’s HQ in Lake Forest, Illinois
Work arrangement: Hybrid role; two days onsite and three days remote (local candidates only)
Schedule: Monday through Friday, primarily during 8:00 am-5:00 pm operating hours. You will be scheduled to work until 6:00 pm one day/week and on Saturday from 9:00 am-1:00 pm.

The range for this role is $ per hour and it’s eligible for an annual bonus opportunity. A specific compensation offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at…