Card Operations Specialist

Lake Forest - Corporate Office
300 N Field Drive
Lake Forest, IL 60045, USA

Consumers Credit Union (CCU) is hiring - join our team as a Card Operations Specialist! This is a fantastic entry level opportunity for someone who’s a quick learner, thinks out the box and thrives in a fast-paced, ever-changing environment!

Schedule/

Location:

This is a flex / hybrid position. Part of your work week will be onsite based at our Lake Forest office. The remainder of the week you'll be working remotely from home.

As a Card Operations Specialist you will assist members with reports of debit card fraud or disputes by leveraging various systems. Performing research to resolve member inquiries, disputes, verify lost, stolen, or fraudulent cases, and complete the necessary documentation for the account. You'll work with many areas of the business, including the Business Intelligence, Fraud, and Risk teams.

Main Responsibilities:

• Reviewing, investigating, and processing debit fraud and disputes while keeping close communication with our members on status updates. Providing account credits/debits when necessary and reporting to agencies. Submitting claims to card processor, VISA and insurance as part of the process.
• Providing members with information and directions regarding their account status, requests, payments, rights, and obligations associated with their accounts.
• Processing card applications including setting up card accounts, ordering cards, creating cardholder files, updating, and tracking card applications.
• Interacting with members and performing research on inquiries such as reviewing transactions, payments, and account history by leveraging various systems.
• Providing support to internal teams by answering questions and confirming information in order to keep members promptly informed. Communicating with other departments such as Business Intelligence (BI), Fraud and Risk in order to identify trends and root causes.
• Preparing and completing scheduled and ad hoc reports to inform other departments and management of necessary action(s) relevant to their areas.

What you'll need to join the team:

• High School Diploma or GED – Minimum
• 2+ years’ experience in Banking, Call Center, Financial Services, Card/Loan Servicing or Related – Minimum
• A self-starter with the ability to work independently
• Able to work in a fast-paced environment where accuracy is required
• Proficiency with computer systems/software applications
• Professional verbal and written communication skills
• Ability to work Monday through Friday: 8AM – 5PM

The salary range for this role is $18.34 - $27.51 per hour. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.6 billion in assets and serves more than 285,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone…