Patient Service Representative-Maternal Fetal Medicine

Patient Service Representative – Maternal Fetal Medicine

Join to apply for the Patient Service Representative-Maternal Fetal Medicine Full Time Days role at Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital.

The salary range for this position is $18.64 - $25.16 per hour, dependent on experience and other factors. We offer a wide range of benefits to support your physical, emotional, and financial well‑being. Please visit our Benefits section to learn more.

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Wellbeing Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and holiday pay

• This is a Full Time position (40 hours per week) located on the Lake Forest hospital campus for MFM. Schedule is Monday through Friday; hours may vary based on clinic operational needs. Candidates must be flexible with their hours.
• The Patient Service Representative supports the service area by checking patients in and out of appointments, maintaining the mission, vision, and values of NMHC, and complying with all relevant policies and accreditation standards.

• Communicate with patients and guests, including greeting them upon arrival, confirming identity, and providing necessary information related to their visit.
• Complete check‑in/check‑out functions as directed.
• Confirm and update patient identification and demographic/in­surance information.
• Complete patient registration as needed.
• Obtain patient consents/authorizations.
• Collect co‑payments, past due balances, and point‑of‑service payments.
• Post payments, process billing information and perform end‑of‑day cash drawer closing.
• Keep the waiting area clean and comfortable.
• Inform patients of any delays or changes in appointment status.
• Schedule appointments as necessary.
• For PSRs in the Immediate Care Clinics, float to other ICCs/departments.
• May perform other duties as assigned.

• High school diploma or GED equivalent.
• Zero (0) to two (2) years of experience in a customer service position.

• Bachelor's degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Northwestern Medicine is an equal‑opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case‑by‑case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign‑on bonus. Exception: new graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.