Patient Access Specialist, Part-time

Patient Access Specialist, Part-time, Days

Join to apply for the Patient Access Specialist, Part-time, Days role at Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital
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The salary range for this position is $18.40 - $27.59 per hour. Placement within the salary range is dependent on relevant work experience and internal equity. For positions represented by a labor union, placement is guided by the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well‑being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

• $10,000 Tuition Reimbursement per year ($5,700 part‑time)
• $10,000 Student Loan Repayment ($5,000 part‑time)
• $1,000 Professional Development per year ($500 part‑time)
• $250 Wellbeing Fund per year ($125 for part‑time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and other regulatory and accreditation standards.

• Consistently practice Patients First philosophy and adhere to high standards of customer service.
• Respond to questions and concerns.
• Forward, direct, and notify Team Lead or Operations Coordinator of extraordinary issues as necessary.
• Maintain patient confidentiality per HIPAA regulations.
• Provide exceptional customer service to patients, establishing a positive first impression.
• Exceed all consumer requests and alert management of issues or concerns requiring escalation.
• Correctly identify and collect patient demographic information in accordance with organization standards.
• Interact with various hospital departments and physician offices to effectively schedule and direct patients through the NMHC systems in a patient/customer‑friendly manner.
• Reach out to patients to schedule an appointment as defined.
• Perform medical necessity checks as necessary for scheduled services and communicate options if appointment fails.
• Inform patients of any issues with securing the financial account for their encounter.
• Complete out‑of‑pocket estimations as requested by patients.
• Provide training and education as needed.
• Manage work schedule efficiently, completing tasks and assignments on time.
• Complete other duties assigned by manager.
• Cross‑train between various departments to ensure coverage.
• Participate in Quality Assurance reviews to ensure integrity of patient data information.
• Use effective service recovery skills to solve problems or service breakdowns when they occur.
• Utilize department and hospital policies and procedures to complete assigned tasks.
• Adhere to all department policies and compliance requirements.
• Avoid putting patient in financial or safety risk.
• Other duties as assigned.

• Communicate information to the patient regarding questions about physician referrals, insurance referrals and consultations.
• Collect authorization numbers in appropriate systems as applicable.
• Provide a professional and constructive environment for communication across units/departments and resolve operational issues.
• Attend intra/interdepartmental meetings which involve walking within NM Campus.
• Communicate customer satisfaction issues to appropriate individuals.
• Demonstrate teamwork by helping co‑workers within and across departments.
• Communicate effectively with others, respect diverse opinions and styles, and acknowledge the assistance and contributions of others.
• Interact with internal customers to provide excellent support service to staff in departments which provide direct patient care.
• Accommodate all levels of communication ability.

• Utilize multiple online order retrieval systems to verify or print the patient’s order.
• Verify insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
• Complete…