HR Operations Partner

Impact is a leading national managed services provider, specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support – with a driving focus to bring enterprise‑level resources to the SMB and midmarket. We are committed to customer‑centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth.

Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.

The HR Operations Partner plays a critical role in delivering exceptional employee experience and driving operational excellence across Impact. This role serves as the backbone of Human Resources and People Operations—ensuring smooth execution of employee lifecycle processes, maintaining data integrity, supporting system functionality, and creating scalable processes that foster clarity, consistency, and trust. This individual will collaborate closely with Talent Acquisition, Learning & Development, Total Rewards, IT, and other cross‑functional teams to support and enhance employee experience from onboarding to offboarding and beyond.

• Manage and monitor the HR ticketing system, ensuring all employee inquiries are assigned, tracked, and resolved promptly and accurately.
• Serve as the primary point of escalation for complex employee requests, ensuring consistency and compliance.
• Identify recurring employee needs and recommend process or policy improvements that enhance efficiency and employee satisfaction.

• Own and continuously improve the onboarding program to ensure new hires have a smooth, engaging entry experience.
• Oversee the offboarding process, including knowledge transfer, systems access, and compliance requirements.
• Partner with IT, Talent Acquisition, and Learning & Development to ensure all onboarding and offboarding tasks are completed accurately and on time.

• Develop and manage exit and stay interview strategies, capturing insights to inform retention and engagement strategies.
• Partner with Employee Engagement to analyze trends and recommend improvements in the employee experience.

• Ensure HRIS data cleanliness and integrity by maintaining accurate employee records and auditing regularly.
• Generate and analyze reports on headcount, turnover, and other workforce metrics for HR leadership.
• Support system upgrades, integrations, and process enhancements to improve HR operations efficiency.

• Partner with HR leadership, Total Rewards, Talent Development, and Employee Engagement to support projects and initiatives.
• Provide operational support for HR programs, such as performance reviews, benefits enrollment, and compliance reporting.
• Serve as a resource for process documentation, program communications, and knowledge sharing.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 5+ years of HR experience, with at least 2+ years in HR operations, generalist, or HR systems‑focused role.
• Strong knowledge of HR processes, total rewards & benefits, systems (HRIS), and compliance requirements.
• Experience with ticketing systems and service delivery models preferred.
• Strong analytical, problem‑solving, and reporting skills.
• Collaborative mindset with strong interpersonal and communication skills.

Our purpose is people. We empower them to innovate, grow, and succeed. That’s how we change the world – one person, one company, one community at a time.

At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:

• Innovation – we embrace change because innovation lives outside the comfort zone.
• Passion – we are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty – we are fiercely transparent and consistently honest.
• Fun – we fuel work with fun, knowing life’s too short for boring.
• Low Ego – we champion ideas over…