IT Network Infrastructure Engineer III

Job  :
Lake Forest, IL, USAPay: USD 96000 - 120000 (Salary)
Posted:

Pay Type:

Salary As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence.

We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility. People
• Customers
• Trust Position Purpose

Summary:

The Network Infrastructure Engineer III provides expert-level implementation, configuration, support, and troubleshooting of all hardware, operating systems, applications, and policies related to the network infrastructure. This individual interfaces with internal and external personnel of varying technical proficiency to design, maintain, and troubleshoot enterprise network environments, including LAN, WAN, wireless, and security infrastructure. This role operates across corporate and active manufacturing plant environments, requiring both deep technical expertise and the ability to work effectively in industrial settings.

Dimensions:
Configures, deploys, patches, and upgrades switches, routers, firewalls (including Fortinet Forti Gate), and other network infrastructure equipment using appropriate tools and methods.

Performs advanced troubleshooting of all network infrastructure systems including SD-WAN environments.

Designs network infrastructure environments spanning LAN and WAN, including SD-WAN architecture and policy.

Maintains accurate network documentation, topology diagrams, and supports formal change management processes.

Travels to various sites and manages assigned projects as directed by the IT department.

Principal Accountabilities:
As a member of the ITS Department, is responsible for knowing and following company policies and procedures; sharing information that benefits team members; and continually improving service delivery to customers.

Continually strives to strengthen the business philosophy of Meeting Needs, Exceeding Expectations — supporting Commitment to Service by doing what is right for customers, focusing on value-adding strategies, and keeping commitments.

Responsible for the design, configuration, maintenance, and troubleshooting of the network and associated equipment and cabling, including next-generation firewall (Forti Gate) and SD-WAN solutions.

Serves as a senior escalation point for complex network issues, providing in-person and remote support to team members, support engineers, and end users.

Owns and maintains accurate network documentation, topology diagrams, and standard operating procedures; participates in and supports formal change management processes.

Performs physical installation of switches, routers, firewalls, wireless access points, and other network equipment across corporate and plant locations.

Ensures personal safety and the safety of coworkers while operating in manufacturing environments, following ALL prescribed safety precautions.

Decision Making:

This position requires the ability to think critically, troubleshoot methodically, and make sound decisions that affect both business and manufacturing networks — including under high-pressure conditions. The engineer must exercise independent judgment on network design and incident response with minimal supervision.

Interactions with Customers and Contacts:
Direct…