Network Operations Manager

Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities!

We currently have an opportunity for a Manager of Network Operations at our
Corporate Headquarters in Lake Forest
, IL
.

The Manager of Network Operations will be responsible for the delivery of all Network services across the distributed enterprise. The role will have full accountability for daily operations of the Network Infrastructure, processes, technologies (WAN, LAN, WLAN, NAC, FW, Voice) and service providers’ relationships while partnering with business unit and other functional stakeholders.

Design and engineering activities in collaboration with architecture, security teams as well as with the business stakeholders are part of the responsibilities as well. Directly reporting to The Director of IT Operations, this leader will interface with internal teams and managed services partners in order to maintain contractual service levels.

You Will Have the Opportunity to Make Great Things Happen!

Network Operations and Service Delivery

• Managing operational activities and providing oversight and direction for the operation and support of IT Network systems.
• Managing issues proactively, including timely resolution and the identification of remediation opportunities. Identifying and resolving systemic issues to prevent them from repeating.
• Reviewing and approving any request prioritizations. Partnering with managed service providers ensuring delivery against agreed upon service levels and striving to continually improve overall service delivery of operational activities.
• Maintaining lifecycle and currency of Network equipment and services.

Process Management and Continuous Improvement

• Creating and maintaining internal documentation to bring consistency, repeatability and efficiency to the day-to-day operations.
• Establishing and maintaining standard operating procedures to maximize efficiency and measure key performance indicators, consistently working to improve those metrics.

Vendor and Partner Management

• Develop and maintain vendor governance processes to maximize the value of delivered services and optimize operations.

Network Engineering and Technology Solutions

• Assist in evaluation, design, testing and implementation of Network technology solutions and line of business applications.
• Play an advisory role in IT projects to ensure that proposed solutions are in-line with operational capabilities of Network services tower.

You Will Love It Here If…

• You listen, learn, and evolve
• You thrive in a fast-paced environment
• You put safety first, always
• You are passionate about collaboration, teamwork, and achieving shared goals
• You believe in treating all people with respect, operating ethically, and growing a diverse, equitable, and inclusive workplace
• You are committed to improving our impact on local communities and creating positive experiences

Education/Experience

Required

• Bachelor’s degree in Computer Science or similar areas of study, or an equivalent combination of education and relevant work experience to successfully perform the essential functions of the position.
• 6+ years of work experience in an IT delivery role, preferably in Network Solutions.

Preferred

• 10+ years’ work experience in an IT delivery role, preferably in Network Solutions.
• Network Technology certification.
• Certification in Networking or related area from any of the major cloud service providers.

Knowledge/Skills/Abilities

• Experience with outsourced vendor and vendor contract management, including SLA review.
• Experience identifying operational issues and recommending and implementing strategies to resolve.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of…