Key Holder

At Pet People, we are passionate about high-quality, natural, wholesome, and nutritious pet foods and treats. We are the go-to local pet retail supply store for the communities in which we serve. We believe these products improve the health and well-being of our pets. We educate our customers on the benefits of our products and deliver an experience that builds long-term relationships.

Full Time Sales Associate Key Holder models our Mission and Core Values. Striving to be the neighborhood place for natural foods and quality supplies for dogs and cats; engaging customers through sharing ideas and providing solutions to build lasting relationships. Additionally, Key Holders act as the Manager-On-Duty in the absence of the Store Manager and Assistant Manager.

Responsibilities:

• Ensure that each customer receives outstanding service by providing a genuine, friendly, and entertaining experience. Approach and engage every customer in conversation using open-ended questions and active listening to determine their needs and provide them with appropriate item selections.
• Maintain solid product knowledge and keep current with new product releases.
• Demonstrate products and add value to every interaction.
• Perform general housekeeping to maintain a clean, organized store.
• Assist in processing shipment, replenishing product, merchandising, and monitoring floor stock to ensure all product is priced, displayed, and rotated correctly.
• Complete transactions at the POS quickly and accurately.
• Leave a lasting impression during every interaction; this includes carry-out service.
• Handle escalated customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Manager.
• Plan, assign, and direct and complete work during shift including ensuring the accurate completion of all closing activities.
• Carry out supervisory responsibilities in accordance with Pet People policies/procedures and applicable laws.
• Celebrate successes.
• Love what you do!

Requirements:

• Previous retail experience as a Key Holder/Lead.
• A strong focus on building customer relationships through excellent customer service.
• Energy and enthusiasm.
• Ability to act with honesty, integrity, fairness, and mutual respect.
• Ability to multi-task and work in a fast-paced, multiple priority environment.
• Ability to move merchandise up to 50lbs. frequently.
• Communication and problem-solving skills.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed.

We offer a competitive compensation and benefits package that includes medical, dental, vision, disability, and life insurance, company-matched retirement savings plan, paid time off, and a great associate discount.

Pet People is an equal opportunities employer and welcomes applications from diverse candidates.