Transportation Triage & Visibility Coordinator

Overview Why Choose Us?

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including food service, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

SUMMARY:

The Transportation Triage and Visibility Coordinator is a key part of the Novolex Supply Chain organization. In this role you will manage the transportation execution and service components across our vast network of shipping locations. This will require an individual who is a self-starter, thrives in a fast-paced environment and has a “business owner” mentality. This is an opportunity to get in on the ground floor of our Transportation Center of Excellence!

Come join a dynamic team and set the bar for excellence!

• Drive triage, via real-time visibility and delivery assurance activities through proactive monitoring of loads and communication to key stakeholders.
• Own triage service strategy to include case tracking and issue investigation.
• Real-time monitoring of high-risk loads and proactive intervention to mitigate potential service failures.
• Provide proactive communication on service failures and field requests for status updates on critical shipments.
• Attend and/or lead daily risk calls to drive service and align with key stakeholders.
• Own communication to Customer Service and Commercial teams for strategic accounts.
• Coordinate with warehouse and carrier partners on shipment execution and monitoring (pick-up).
• Build and maintain carrier relationships to drive accountability for service and capacity commitments.
• Define and execute customer-level triage strategy, delivering service level improvements.
• Collaborate with carrier management team to ensure carrier base performs at satisfactory service levels, accommodating customer requirements accordingly.
• Cross-train and provide coverage for other roles within the Transportation COE.

• High school diploma or equivalent and 3+ years of logistics/customer service experience.
• Knowledge of the transportation industry.
• Ability to multi-task and operate in a fast-paced environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Effective communication skills, both verbal and written.
• Ability to work comfortably in a collaborative team environment.
• A “can do” attitude and the drive to back it up.

• BA/BS in Logistics or Business.
• Knowledge of SAP.
• Experience with Transportation Management System applications (Blue Yonder preferred).
• Experience with transportation visibility software (Four Kites preferred).
• Previous experience with Tableau.

With safety as our top priority and a commitment to employee well‑being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well‑being resources focused on mental, physical and financial health. Specific benefits and well‑being programs may vary depending on where you work.

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Programa prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development…