Revenue Operations Coordinator

Company Overview:

At Relitix, we’re building the future of data intelligence for residential real estate brokerages. From our headquarters in Lake Geneva, Wisconsin, we serve many of the largest and most respected brokerage organizations in North America with tools that turn messy data into meaningful insight.

Our platform helps brokerages understand their markets, recruit and retain top agents, and make smarter business decisions. We’re now entering the next stage of our evolution — developing digital coworkers who will fundamentally change how the real estate industry manages and monetizes its data. We’re a founder‑led, product‑driven company that believes in building great tools, not bureaucracy. Our team is small but highly capable — engineers, data scientists, and client success leaders who take ownership and move fast.

We use the Entrepreneurial Operating System (EOS) to stay focused, disciplined, and accountable, and we genuinely live it: clear Rocks, open communication, and no drama. Working here means you’ll have real impact. You won’t be one of hundreds of back‑office employees — you’ll be part of a tight‑knit team where your systems, ideas, and improvements are noticed and appreciated. We value curiosity, precision, and a sense of humor.

Our Lake Geneva office is a beautiful, relaxed, small‑town setting with a professional pace and real collaboration. We’re hybrid — three days in the office to connect, two days remote for focused work. It’s a rhythm that keeps us productive and human.

Relitix is seeking a Revenue Operations Coordinator to own the accuracy and reliability of our billing and revenue operations. This role sits at the center of Finance, Customer Success, and Sales, ensuring that clients are billed correctly, revenue data is trusted, and leadership has clear visibility into ARR, renewals, and SaaS performance metrics. You will remove operational friction so teams can focus on growth and client outcomes.

This is not an office management role. While occasional coordination support may be needed, your primary responsibility is revenue operations. You will own billing workflows end to end, maintain revenue reporting, and support renewals and customer success through precise, contract‑aligned execution. The role is currently designated as hybrid, with flexibility to evolve over time.

• Generate and send accurate invoices on time, including enterprise accounts
• Maintain billing schedules, contract terms, and client records
• Reconcile MLS fee pass‑through charges and API usage or overage billing
• Ensure high accuracy standards with minimal billing corrections

• Maintain MRR and ARR reporting
• Track core SaaS metrics such as NRR, logo churn, CLTV, and CAC
• Prepare monthly financial summaries and coordinate monthly close

• Track contract renewals and ensure proactive reminders at key milestones
• Resolve billing‑related customer inquiries and support tickets
• Ensure all billing aligns with contractual terms during onboarding and renewals

• Maintain SOPs for billing and revenue‑related workflows
• Support billing system improvements, reporting initiatives, and operational projects as needed

• 3+ years of experience in bookkeeping, finance operations, or office administration in a small business or SaaS environment.
• Proven proficiency with Quick Books Online, including reconciliations, journal entries, and financial reporting.
• Hands‑on experience with billing or invoicing systems (Zoho Billing, Stripe, or comparable).
• Solid understanding of cash flow, accounts payable/receivable, and expense management principles.
• Demonstrated ability to manage and organize an in‑office environment, including vendor coordination and supply management.
• High attention to detail and accuracy — the ability to spot inconsistencies and proactively resolve them.
• Technology‑savvy and process‑minded, with strong proficiency in Excel or Google Sheets and the ability to learn automation tools (Zapier, n8n, etc.).
• Excellent written and verbal communication skills; professional presence with a service‑oriented mindset.
• Availability to work in the Lake Geneva office three days per week (Tuesday–Thursday) and remotely two days per week.
• Authorized to work in the United States without sponsorship.

Annual Salary: $50,000 – $58,000, based on experience.

Benefits:

• Paid time off including PTO and holidays
• Health, dental, and vision insurance
• HSA, FSA, or HRA options
• Flexible work schedule
• Team perks including food, coffee, and occasional in‑person gatherings

Lake Geneva, WI

Full Time, Hybrid (with flexibility to evolve)

• In office Tuesday - Thursday
• Work from home Monday/Friday