Field Service Technician

Field Service Technician at TDS Telecommunications LLC, a leader in high‑speed fiber internet and telecommunications services.

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities and create meaningful connections. Ready to make an impact?

• Assists with and performs on‑site installation, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and other TDS products and services for new and existing customers.
• Identifies location of defective cable using various test equipment and repairs buried, aerial, underground, and customer cable. Locates cable and fiber in response to customer requests and construction needs.
• Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent damage. Keeps orderly log of all locate requests.
• Performs cable fault acceptance tests on newly constructed facilities.
• Assists with and provides troubleshooting support techniques and corrections. Responds to “trouble” dispatches.
• Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
• Provides excellent customer service and proactively educates and sells TDS products and services to customers.
• Gain working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside plant facilities and equipment.

• Valid driver’s license.
• Must follow TDS attendance guidelines in order to meet business needs.

• Successfully complete customer‑specific requirements, including background checks administered by the customer.
• Available for on‑call/standby responsibilities and may require occasional travel; willing to work overtime as needed.
• Successfully pass all components of the Safety Course curriculum.
• Maintain DOT requirements for operating vehicles with a combined GVRW of >10,000 lbs.
• Have A+ certification and computer networking experience.
• Gain an understanding of telecommunications products and services, including inside wiring, Internet, bonding & grounding, fiber optics, and structured wiring.
• Practical knowledge of computer applications such as databases, trouble/repair/dispatch systems, plant record systems, MS Outlook, MS Word, and MS Excel.
• Work independently with little or no supervision.
• Demonstrate customer service and sales skills, effective verbal and written communication.
• Proven organizational skills and ability to multi‑task.
• Operate vehicles with manual transmissions.

Engage in regular sitting, standing, writing, and computer use. Frequently move, reach, stoop, kneel, crouch, crawl, balance, and climb. Lift up to 50 pounds routinely and occasionally lift up to 100 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and focus adjustment. Work may involve outdoor environments, mechanical/equipment rooms, and extreme weather conditions. Exposure to moving mechanical parts and heavy equipment is typical.

• Medical, Dental, and Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short‑Term & Long‑Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on skills, qualifications, experience, location, and role‑specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.

$22.62 per hour – $33.94 per hour

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences, and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Entry level

Full‑time

Engineering and Information Technology;
Telecommunications