Director Of First Impressions; Office Administrator

Job Purpose

The Director of First Impressions (Office Administrator) is the face of our company and is responsible for providing a first‑class experience to our clients and guests, supporting our Escrow Officers with their files, and coordinating the office's administrative support functions. This includes answering and transferring phone calls, processing email correspondence, greeting all clients and guests at the front desk, and assisting with managing the Branch Manager/Escrow Officer's calendar.

• Answer phone calls utilizing a multi‑line telephone system and route calls to appropriate departments or personnel.
• Process email correspondence, sort/distribute physical mail, and process invoices.
• Accurately open escrows, order payoffs and insurance, and package loans.
• Professionally gather client and financial information, handle funds, enter data, and respond to information requests.
• Greet all office visitors and provide a warm and welcoming experience; maintain the appearance of the reception area and office.
• Support the Escrow team by ordering title reports, assisting with closings, and completing handling of funds.
• Provide first‑line basic level product technical support utilizing resources provided and resolve customer issues.
• Coordinate various office events, client visits, and assist the Branch Manager with calendar management.
• Prepare requested reports by management.
• Other duties as assigned.

Has frequent contact and communicates continuously with visitors, customers, employees, and vendors.

• High School Diploma or equivalent.
• 1–2+ years of experience in an Administrative Support role.
• 2+ years of Customer Service experience is required.
• Excellent communication skills and phone etiquette.
• General computer literacy skills with proficiency in Microsoft Office Suite and Outlook.
• Ability to effectively multitask and problem‑solve/research information independently and with others.
• Strong team workmanship.

The Director of First Impressions/Office Administrator must be able to bend, stoop, stand, drive, and sit for various lengths of time. They must be able to lift and carry items up to 20 lbs. This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

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