Phlebotomy Tech - Lake Havasu S3P

Phlebotomy Tech I - Lake Havasu S3P

Sonora Quest Laboratories / Laboratory Sciences of Arizona

This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). The role may be responsible for providing coverage at multiple locations. It works independently to coordinate all functions related to pre‑ and post‑aspects of analytical testing, including accurate data entry, obtaining appropriate blood samples, patient identification, sample labeling, chart generation, distribution and quality customer service and communication.

Field Operations positions may include ‘Float’ and/or ‘Trainer’ responsibilities. The position may also perform specified analytical waived testing as assigned. It must ensure compliance with all applicable regulatory requirements, resolve complex problems, and be involved in training and competency validation.

Lake Havasu City, Arizona

PSC-Lake Havasu-LHQ

Day

Phlebotomy

• Specimen collection, general laboratory specimen processing, and referral laboratory processing. Ensures correct patient and specimen identification and specimen integrity using appropriate techniques for all age criteria. In IOP locations, manages client relationships within compliance regulations to meet client needs and Sonora Quest’s business objectives.
• Provides shift oversight in the absence of a coordinator or supervisor. Identifies boundaries and limitations for Level I and Level II staff. Involved in advanced training and re‑training of staff in all essential functions and competency validation/observations. Accurately enters results and data and ensures compliance with regulatory standards.
• Assists coordinators in daily monitoring and adjusting workflow. Participates in collecting quality assurance data and assists in maintaining and monitoring. Serves as a resource person for routine and complex problem resolution and specialized send‑out testing, resolves service issues, and documents all quality assurance issues. Initiates computer‑generated reports as required for patient reporting and quality assurance monitoring. Attends meetings and stays current with internal and external communications.
• Participates in departmental financial responsibilities through the appropriate use of supplies and materials, avoids excessive waste, and participates in initiatives to reduce costs and improve service. Demonstrates advanced billing knowledge and commitment to an error‑free work environment with increased accountability in error reduction.
• Communicates courteously and professionally with internal and external customers, serving as a role model for staff in teamwork, continuous quality improvement, and customer service. Interacts with co‑workers with an emphasis on teamwork and customer service. Works all areas, departments, and shifts as assigned. Resolves complex service issues as necessary with appropriate follow‑up.
• Acknowledges and understands the importance of ‘Patient Rights’ and privacy (HIPAA).

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Primarily departmental responsibility, involved in interdepartmental communication and activities. Internal customers:
Employees of the system. External customers:
Nurses, physicians, office personnel, and vendors.

Able to stand, walk, bend, squat, reach, and stretch frequently. Required to lift, push, and/or pull up to 25 pounds. Requires manual dexterity and use of standard precautions due to exposure to blood and body fluids, chemical, electrical, and biological hazards. Must distinguish colors, take directions, assimilate instructions quickly, and use a computer, printers, copiers, telephone, fax, and department‑specific equipment.

• Must exhibit personal maturity and responsibility.
• Excellent reading, writing and math abilities.
• Communicates effectively in oral and written formats.
• Performs detailed work with frequent interruptions, multitasks, problem solves, and…