Phlebotomy Tech - Lake Havasu S3P

Primary City/State: Lake Havasu City, Arizona

Department Name: PSC-Lake Havasu-LHQ

Work Shift: Day

Job Category: Phlebotomy

This position may be located within a Hospital Facility, Patient Service Center (PSC), In Office Phlebotomy (IOP) or Mobile Diagnostic Services (MDS). This position may be responsible to provide coverage at multiple locations. This position works independently to coordinate all functions as they relate to pre and post aspects of analytical testing. This includes accurate data entry, obtaining appropriate blood samples, accurate patient identification, sample labeling, chart generation, distribution and quality customer service and communication.

Field Operations positions may include 'Float' and / or 'Trainer' responsibilities. This position may also perform specified analytical waived testing as assigned. Ensure compliance with all applicable regulatory requirements. Ability to resolve complex problems. Involved in training and competency validation.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.

1. To include the following:
1) specimen collection
2) general laboratory specimen processing or
3) referral laboratory processing. In doing so, ensuring correct patient and specimen identification and specimen integrity by using appropriate techniques for all age criteria as required. In IOP locations, will manage client relationship within Compliance regulations to ensure that their needs are met and Sonora Quests' business objectives are satisfied.

2. Provides shift oversight in the absence of a Coordinator or Supervisor. Will identify boundaries and limitations for Level I and Level II staff as necessary. Involved in advanced training and re‑training of staff in all essential functions and competency validation/observations. Accurate result and / or data entry and assures compliance and other regulatory standards are met. Demonstrates intermediate computer skills and additional skills as needed.

3. Assists coordinators in daily monitoring and adjusting workflow. Participates in the collection of quality assurance data and assists in maintaining and monitoring. Serves as a resource person for routine and complex problem resolution and specialized send‑out testing. Resolves service issues and documents all quality assurance issues as appropriate. Ensures compliance with regulatory requirements. Initiates computer generated reports as required for patient reporting and quality assurance monitoring.

Attends meetings and remains current with internal/external communications, i.e. email, newsletters, etc. May participate or provide input as an active member of a system or department team or committee.

4. Participates in departmental financial responsibilities through the appropriate use of supplies and materials. Avoids excessive waste. Participates in department initiatives to reduce costs and improve service. Has advanced billing knowledge. Commitment to error free work environment and demonstrates increased level of accountability in error reduction.

5. Communicates courteously and professionally with internal and external customers serving as a role model for staff in the areas of teamwork, continuous quality improvement, and customer service. Interacts with co‑workers with an emphasis on teamwork and a focus on customer service. All employees must be able to work all areas/departments/shifts as assigned. Resolves complex service issues as necessary with appropriate follow‑up.

Interacts at all times with appropriate communication skills.

6. Acknowledges and understands the importance of 'Patient Rights' and privacy (HIPAA).

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Primarily departmental responsibility, involved in interdepartmental communication and activities. Internal Customer – Employees of the system. External Customer – Nurses, physicians, office personnel, and vendors.

Able to stand, walk, bend,…