Water Restoration Associate; Helper

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Assists Water Restoration Technician/Lead in monitoring, inspections and completes tasks for Water Restoration jobs to ensure completion of drying, demolition and various restoration activities. Assist in the preparation of review documents to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Assists Water Restoration Tech in the processes used to complete active jobs and next steps to resolution in person to customers.

• Performs water/fire/smoke damage and mold remediation repair as directed by supervisor to include water extraction, pack‑out of contents, removing/disposing of non‑salvageable materials, cleaning, light construction and demolition.
• Sets up and monitors air movers and/or dehumidifiers.
• May perform other cleaning duties (i.e., construction cleaning, fire/smoke/odor cleaning, mold remediation, carpet and upholstery cleaning, etc.) when part of mitigation or restoration jobs.
• Reports any equipment malfunction to supervisor.
• Reports any customer problems or damage to supervisor.
• Completes assigned job tasks according to company processes while maintaining quality control on each job.
• Assists Water Tech/Lead with work orders, checking routes for travel, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site.
• Performs water damage repair to include water extraction, pack‑out of contents, removing/disposing of non‑salvageable materials, light construction and demolition as directed by supervisor.
• Helps ensure equipment, supplies, vehicles, and products are properly handled.
• Helps resolve issues with customers, communicates customer issues, and daily job activities with Water Tech/Lead.
• Assists with taking pictures and documentation according to company policies and procedures.

• Experience in the restoration or construction industry not required but preferred.
• Valid Drivers’ License and satisfactory driving record.
• Good verbal and written communication skills.
• Good customer service skills.
• Experience with using mobile software to enter data.
• Can read and follow product label usage instructions.
• Must be able to prioritize activities and meet deadlines.
• Certifications are not required but preferred: WTR – Water Damage Restoration Technician, ASD – Applied Structural Drying Technician, IICRC – Institute of Inspection Cleaning and Restoration certification.

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others quickly, receive and act on detailed information given.
• For safety reasons, respirators used in certain situations must be able to seal to your face.
• Use visual acuity to perform detail‑oriented activities.
• Be exposed to various inside and outside working conditions.
• The change of environment such as with or without air conditioning and heating.

• Hospital & Critical Illness Insurance
• Voluntary Life Insurance
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Service Master Company, LLC.

• Entry level

• Full-time

• Other

• Consumer Services