Core Banking Systems Manager

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Job Title:
Core Banking Systems Manager

The Core Banking Systems Manager holds full ownership of the Credit Union’s Core Processing platform and all supporting systems necessary to power essential banking functions—from back-office ACH and Accounting to front-office Account Opening and Loan Origination. This role combines deep technical expertise with strategic leadership to ensure accuracy, resilience, and high availability of all critical systems. The manager will also lead a high-performing team of Systems Analysts, providing direction, mentorship, and support for both daily operations and long-term growth.

Job Description

Job Title:
Core Banking Systems Manager

The Core Banking Systems Manager holds full ownership of the Credit Union’s Core Processing platform and all supporting systems necessary to power essential banking functions—from back-office ACH and Accounting to front-office Account Opening and Loan Origination. This role combines deep technical expertise with strategic leadership to ensure accuracy, resilience, and high availability of all critical systems. The manager will also lead a high-performing team of Systems Analysts, providing direction, mentorship, and support for both daily operations and long-term growth.



Key Responsibilities

Technical Leadership & Oversight

• Oversee the configuration, maintenance, and optimization of the Credit Union’s core banking applications, including Symitar, OpCon, Synapsys, Synergy, Image Center, Sym Connect, and ARCU.
• Supervise and actively participate in Disaster Recovery planning, testing, and execution to ensure uninterrupted service and robust business continuity.
• Manage the implementation of software releases and updates for Jack Henry systems, including testing, deployment, and coordination with stakeholders.
• Provide expert-level support for SQL Server environments related to data ingestion, extraction, optimization, and backup.
• Create accurate and timely system reports, ensuring data integrity and reliability.
• As needed, perform hands-on technical work as a Core Systems Analyst to support high-priority tasks or fill temporary bandwidth gaps.

• Lead, coach, and develop a team of Systems Analysts, offering regular one-on-one support to align performance goals with professional development.
• Provide career mentorship and growth opportunities tailored to individual team members.
• Set clear expectations and deadlines, ensuring all projects meet timelines and objectives.
• Ensure thorough documentation of software configurations, issue resolutions, and systems architecture.

• Ensure the accuracy, uptime, and resiliency of all core and ancillary banking systems.
• Consistently deliver results under high-pressure conditions, with attention to detail and adherence to compliance standards.
• Support system failovers and execute strategic initiatives that align technology with organizational goals.
• Deliver timely, high-quality outcomes across multiple initiatives with competing priorities.

• Collaborate with internal business units, external vendors, and cross-functional technical teams to deliver system enhancements and resolve issues.
• Serve as a liaison between business goals and technical capabilities, fostering mutual understanding and shared success.
• Communicate effectively with both technical and non-technical stakeholders to drive alignment and transparency.

• Maintain flexibility to work in a dynamic environment with changing priorities.
• Provide after-hours and on-call support as needed for critical system updates or issue resolution.
• Perform other duties as assigned.

• 10+ years of experience supporting or managing banking or financial applications in a technical role.
• At least 3+ years of experience supervising technical professionals.
• Expert-level knowledge of Jack Henry core banking systems, including update and release management.
• Strong track record in leading complex,…