On Call Concierge

Description

Welcome to the next generation in senior living, The Springs Living. Our purpose at The Springs is to change the way people think, feel, and experience working in Senior Living. We’ve taken the time and care, to create handcrafted communities for seniors and their families. All of our communities offer warm and inviting environments that enhance people's lives and offer quality services and genuine solutions for seniors.

This position primarily supports seniors living in our community's independent living.

We are seeking candidate with a blend of customer service skills, problem-solving abilities, and multi-tasking skills.

• Acting as a first responder to resident emergency calls including calling 911 on the residents behalf if needed
• Administrative tasks such as making and distributing flyers, taking catering requests, and managing room reservations
• Answering resident questions
• Monitoring security cameras
• Answering phone calls
• Maintaining clean and organized spaces surrounding concierge desk
• Delivering packages and newspapers
• Assisting residents with technical issues with phones, tablets, laptops, TVs, etc.
• Covering reception desk as needed
• Assisting other departments as needed

• Prior experience in Customer Service
• Ability to use technology include desktop computer, landline phones, cell phone, and various computer programs
• Ability to effectively present information and respond to questions from residents, staff, and visitors
• Ability to prioritize and complete assignments
• Ability to interpret written or verbal instructions
• Ability to solve practical problems

Expected hours:
On Call applies to Day, Swing, or NOC shifts.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance