SysQue Product Advisor

Your

Title:

Trimble Sys Que Product Advisor

Job Location:
Primary Westminster, CO;
Alternative Portland OR

Our Department: Construction Enterprise Solutions

Do you love working with customers to drive adoption of SaaS solutions and ultimately ensure the customer realizes value from their investment and grows with you? The Customer Success department’s mission is to build, retain and grow our customers. We do this as a liaison for our valued customers to ensure they are set up for success.

Seeking a technically savvy and customer-centric contributor to join our Customer Success Organization as a Construction VDC Product Advisor specializing in Trim’s Sys Que, Connect2

Fab and Fab Shop products. This position will require a rare blend of software product expertise, business strategy, and best-in-class service to drive maximum platform value and adoption of VDC within our customer base. The Business Advisor (BA) will work with Construction customers like General Contractors, Heavy Highway Contractors & Specialty Contractors to drive adoption and value realization through deep product and industry expertise, technical advisory and product demonstrations to customers, on an as‑needed basis.

You should have a strong background in the Construction Industry with strong technical acumen, be highly customer‑centric, forward‑thinking, analytical, creative, detail‑oriented and a team‑player.

• Be brought in as an MEP VDC expert on an engagement basis with customers needing product strategy, technical guidance, best practices and guidance on how to’s for their use of Trimble’s Spectrum product

• Help customers realize value from Trimble technology by providing deep product expertise with Sys Que, Connect2
  
  Fab and Fab Shop, driving insights and ensuring technical success

• Support business reviews to decision makers and be perceived as a strategic trusted advisor

• Support the development of strategic use cases, adoption roadmaps, and recommendations to drive optimal product usage across a wide range of levels within customer organization

• Create and publish engaging product content, such as best practice advice and “how‑to” articles, for the Trimble Community, leveraging your VDC expertise to help customers self‑serve, deepen product mastery, and drive adoption at scale.

• Identify areas of opportunity for additional products and services for the customer across platform features, professional services, training, etc.

• Advocate on behalf of the customer across Trimble to ensure their success

• Contribute to continual improvement of the TC1 platform’s value realization and adoption processes, and capture best practises for re‑use across Customer Success

• Effectively articulate the VDC product value within the context of Trimble Construction One

• Client services/solution consulting/technical consulting or field experience in VDC software.

• Track record of successful value delivery and client relationship development; existing relationships across construction technology ecosystem a plus

• Demonstrable knowledge of Trimble’s VDC products

• Highly organized and able to work collaboratively across a matrix organization to achieve results important to your customers (CSM, Sales, Product, Onboarding, Renewals, Customer Support, and Customer)

• Capable of handling multiple ad hoc requests and rapid turnaround while meeting customer expectations

• Ability to learn quickly, be a great teammate, and manage change effectively

• Excellent executive level communication skills (oral, written, presentation) with ability to explain technical concepts

• 3-5 Years of Sys Que and Fab Shop Experience

• BA/BS, advanced degree a plus

This resource primarily supports the Construction Enterprise Solutions (CES) Sector and ideally is based in either our Westminster office (near Denver) or our Lake Oswego office (near Portland, OR) on average 4 days a week.

We are focused on bringing a unified business strategy around the following categories:
Building Preconstruction, Project and Operations Management, Finance and Human Capital, Estimating, Structural Engineering, Steel…