Director, Claim Management Outside Property

Director, Claim Management Outside Property at Travelers

Travelers has been a leading property casualty insurer for over 170 years. We are seeking a director who will lead national and local claim strategies, ensure claim policies, procedures and service standards are implemented and maintained within the line of business.

Base salary range: $126,500 - $208,700
.

Sign‑on bonus qualified.

• Attract, retain and develop world class talent: account for selection, training, succession and performance management.
• Lead the development of claim service: employ proper claim handling techniques to protect the Travelers brand.
• Drive local claim strategy/execution: communicate and endorse a perpetual improvement mindset.
• Identify business drivers and trends: analyze claim data to inform strategy.
• Work with Business Leadership and Claim Product teams to develop and implement national strategies.
• Provide guidance to Unit Managers and claim professionals through continuous process and claim file review.
• Ensure product quality alignment with Claim Product strategy and claim philosophies.
• Leverage data, management information and technology to support business strategies and improve results.
• Focus on resolution and process improvement while maximizing cost effectiveness.
• Develop and maintain effective relationships with business partners, customers, agents, regulatory agencies.
• Represent the Company to strengthen business relations, issues and complaints resolution, and acquisition and retention of profitable business.
• Perform other duties as assigned.

• Bachelor’s degree.
• Covering, liability and damages analysis; litigation process understanding and relevant case and statutory law.
• Knowledge of marketing, underwriting and account management processes.
• Results orientation.
• Leading employees: delegate effectively, broaden opportunities, act with fairness.
• Forging synergy: maintain smooth, effective working relationships; promote effective teamwork.
• Building collaborative relationships.
• Communicating effectively: express ideas clearly and concisely; disseminate information.
• Openness to influence, flexibility: take ideas seriously, collaborate with others.
• 5 years insurance or financial industry experience.
• 2 years managing employees.
• Licensing or certificates as required by state regulation.
• Insurance license(s) as required by state regulation.

• Health insurance:
  Employees and eligible family members coverage from first day of employment.
• Retirement: 401(k) match dollar for dollar up to first 5% of eligible pay;
  Pension Plan funded 100% by Travelers.
• Paid Time Off: minimum 20 days paid time off annually plus nine paid company holidays.
• Wellness program: tools, discounts, resources for wellness and caregiver needs; mental health program with free professional counseling services.
• Volunteer encouragement:
  Matching gift and volunteer rewards program.

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

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