Branch Ambassador- Suffolk Area

Overview

Full Time Branch Ambassador
- Central Suffolk Area

The Reimagined Branch

Experience:

Welcome to a new idea in banking. Here at Capital One, we re redefining how people bank. You see, we believe banking should fit our customers  everyday lives—not the other way around.

As a Branch Ambassador, you ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers  banking experience. You ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. Our Branch team exists to enhance the financial lives of people in the communities we serve. We re not just looking to fill open positions-we seek outgoing, passionate people who really want to be a part of this whole reimagined banking experience.

• Use your love of working with people and sharing product knowledge to play a vital role in customers  banking experience.
• Perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operating policies and procedures.
• Resolve customer inquiries quickly and efficiently to deliver an extraordinary customer experience.
• Be adaptable in a rapidly changing tech and financial environment and maintain a growth mindset.
• Enhance the overall retail customer experience by minimizing handoffs and acting as the branch expert.
• Learn and educate customers on Capital One products, services, and banking channels, including mobile and online experiences.
• Collaborate with a team of banking professionals and inspire teammates.
• Research and answer customer inquiries to improve retention and engagement, using various tools to recommend solutions.
• Travel between branches in the assigned local area to support the market you are assigned.

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales or Customer Service experience
• At least 6 months of cash handling experience

• Associate s degree
• 2+ years of Retail, Sales, or Banking Experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Bay Shore, NY: $51,542 - $54,600 for Branch Ambassador
Bohemia, NY: $51,542 - $54,600 for Branch Ambassador
Commack, NY: $51,542 - $54,600 for Branch Ambassador
Lake Grove, NY: $51,542 - $54,600 for Branch Ambassador
Ronkonkoma, NY: $51,542 - $54,600 for Branch Ambassador
Shirley, NY: $51,542 - $54,600 for Branch Ambassador

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and…