Specialist, Workforce Management

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Founded in 1878, Caleres, originally known as Brown Shoe Company, is a global footwear company comprised of some of the world’s most loved brands including Famous Footwear, Sam Edelman, Naturalizer, Dr. Scholl's, and Allen Edmonds and many more. Caleres' legacy includes 145+ years of craftsmanship, a passion for fit with a mission to inspire people to feel great feet first.

Join our dynamic and thriving footwear company as a Specialist, Workforce Management in St. Louis, MO where you'll have the opportunity to make an impact and shape the future of our renowned brands. If you have a passion for fashion, eager to learn and have an eye for detail, this is the perfect role for you! As a member of our team, you'll be part of a company that values results, caring and learning
.

• Manage staffing schedules:
  Assure management of staffing schedules to provide strategic balance of available resources between skilled teams to achieve service level goals at lowest cost.
• Payroll and attendance administration:
  Assure efficient and accurate administration of hourly associates for payroll and attendance with integrity and confidentiality.
• Maintain training materials:
  Assure accurate knowledge and development of Workforce training materials and effective presentation for new hire training.
• Provide data and reports to management:
  Assure the independent research, analysis, production and communication of contact center reports, dashboards to all levels of management.
• Maintain documentation:
  Create and maintain documentation (Contact Center log) of issues with contact center applications for adherence expectations and adjustments.

• Our Shoe Discounts:
  No matter your style, we’ve got your perfect fit covered with a 30% Associate Discount across Famous Footwear and Caleres brands.
• Career Development and Learning Opportunities:
  Sharpen your skills with our Learning Database of 12,000+ courses, Linked In Learning, upfront education assistance, and join us for our annual internal learning and networking events.
• Benefits that Start Day One:
  To learn more details about our total rewards including pension plan, health benefits and PTO, visit
• Mental Wellness:
  Your mental health is important to us, and we offer free, 24/7 confidential support and resources through Comp Psych EAP for eligible associates.
• Relaxed Dress Code:
  At Caleres, we believe that the right shoes can take you anywhere, and your authentic self is always in style. Feel free to leave your professional attire in the back of your closet!

• High School diploma with some college (college degree preferred) and 3+ years’ Contact Center experience.
• Must hold integrity with data and information in confidence;
  Must be very detail oriented with follow-through.
• Strong problem-solving skills, critical and strategic thinking and initiative are required.
• Ability to multi-task and handle interruptions;
  Takes initiative and is proactive.
• Intermediate Excel, Word and MS Outlook. Workforce Management systems, a plus.
• Strong Mathematical ability.
• Retail or seasonal business background a plus.
• Excellent written and verbal communication.

Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.

Caleres is invested in our Associates. We regularly review our pay matrices and update appropriately based on need. Starting pay is determined by several factors, including relevant skills, qualifications, and experience. The actual pay will equal or exceed the required minimum wage applicable to the job location. Please visit  to review all associated benefits.

Fraudulent Recruiting Disclaimer: Please beware of fraudulent recruiting. Legitimate Caleres, contacts will use  email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Caleres employee, please refer to our fraudulent recruiting statement found here:

Mid-Senior level

Full-time

Project Management and Information Technology

Retail Apparel and Fashion

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