Corporate Dispatcher

At STAT Courier, we believe there is a better way to deliver what’s important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact.

Join us in building something better-together.

What will your job look like?

The Corporate Dispatcher serves as the primary point of coordination between clients, drivers, subcontractors, and internal teams, ensuring accurate, efficient, and timely delivery of courier services. This role is critical for on-time performance, client satisfaction, and day-to-day operational continuity. The Corporate Dispatcher actively communicates with drivers, responds to client requests, schedules on-demand trips, monitors trips and routes in real time, identifies and takes initial action on coverage gaps, escalate unresolved issues to the Lead Dispatcher or Supervisor to ensure service continuity.

This role maintains proactive communication to uphold STAT’s high standards of reliability, responsiveness, and care.

Shift: Monday-Friday: 12 pm to 8:30 pm

Location:

16 Hawkridge Circle Lake St. Louis, MO 63367

What you’ll do:

Dispatch and Route Coordination Schedule and assign daily courier trips and routes including weekends, after hours, and holidays to ensure optimal efficiency and driver coverage

Monitor drivers and routes through scheduling software in real time to track progress and proactively anticipate the need to make schedule adjustments, reroute as needed, and resolve service interruptions

Ensure timely, accurate, and complete trip documentation (proof of delivery, signatures, notes, memos, photos, etc.), proper laboratory and pharmaceutical product temperature monitoring, bar code scanning, and log updates

Adjust driver assignments to meet changing priorities, volume spikes, or emergencies

Monitor and track driver availability, coverage levels, and service-level performance, proactively identifying and escalating gaps that may impact on time delivery

Reconcile trip manifests and ensure all trip data is included, (e.g. pick-up/drop-off times, pictures, bar code scanning, and temperature logs) is accurately recorded, and corrected in the dispatch systems and client databases within required time frames

Provide on-road support and guidance to drivers, including directions, traffic conditions, road conditions, weather and troubleshooting

Assist with onboarding and training new drivers and dispatchers on procedures, technology, and company protocols

Demonstrate the ability to think critically, solve problems and deescalate conflicts

Client Service and Communication Serve as the first point of contact for client inquiries, requests, and issue resolution

Maintain courteous, professional, and timely communication with clients, drivers, vendors, etc. via all communication methods (phone, text, chat and email)
Provide status updates to clients on any trip delays, rescheduling, and or cancellations including inclement weather planning and road conditions, confirmation of deliveries, and timely problem escalation

Record all client interactions and service details in dispatch software

Partner with account managers to identify and resolve recurring service concerns

Incident and Accident Reporting Document and report all incidents, accidents, and service interruptions to management promptly

Participate in accident/incident response protocols and ensure proper escalation and follow-up Operational Support Ensure all required trip and driver data is entered accurately into dispatch systems

All methods of communication are handled…