Clinical Concierge Medical Assistant; MA-C - Urgent Care

Position: Clinical Concierge Medical Assistant (MA-C) - Urgent Care

Clinical Concierge Medical Assistant (MA-C) - Urgent Care

Join the Indigo urgent care team as a Clinical Concierge Medical Assistant (MA-C). This role is a 0.9 FTE day‑shift position (8am–8pm, 3 x 12‑hour shifts). Indigo, a Multi Care Company, is a leading urgent care provider in the Pacific Northwest, operating over 40 clinics across Washington and Idaho and offering virtual care services.

About Indigo Urgent Care

Indigo Urgent Care is transforming health care through a people‑centered approach, delivering world‑class care that is simpler, friendlier, and more accessible. With over 250,000 five‑star reviews, Indigo prioritizes modernizing the health care experience for patients and staff alike.

What We Offer

• Up to a $5,000 sign‑on incentive for external applicants
• Robust benefits: medical, dental, vision coverage with generous employer‑paid contributions, life insurance, short‑ and long‑term disability
• Retirement plans and tuition reimbursement
• Generous paid time off, extended illness leave, and a wellness program with mental‑health coaching
• Career growth through leadership pathways, mentorship, and tuition assistance
• Enjoy a Pacific Northwest workplace with stunning natural views

Position Summary

The Clinical Concierge Medical Assistant works collaboratively with physicians, clinical staff, front office staff, and clinic management to provide comprehensive patient care within the MA‑C license scope. The role includes performing clinical tasks, coordinating patient care, and offering excellent patient customer service.

Responsibilities

• Collaborate with physicians, clinical staff, front office staff, and clinic management to ensure comprehensive health care outcomes.
• Perform a variety of functions within the clinic setting requiring specialized knowledge and integration of standards, resources, and data.
• Advocate for ethical and holistic care, promoting patient autonomy, dignity, and health across diverse backgrounds.
• Create a safe and supportive environment for patients.

Requirements Washington State Requirements

• Washington State Medical Assistant‑Certified (MA‑C) license
• Washington State Medical Assistant Interim Certification accepted for up to one year from issue date or until MA‑C is issued
• Current BLS certification or eligibility for in‑house training
• Minimum 1 year experience in a physician’s office or other medical facility (preferred)
• Applicants in externship or residency programs with an active or pending WA DOH MA‑R certification may be considered within 7 days of hire; WA MA‑C license must be obtained within 45 days of hire

Idaho State Requirements

• Current CMA certification by AAMA, NHA, or NCCT
• WA state MA‑C license or WA state MA‑R license endorsed by Indigo within the first 30 days of employment
• Current BLS certification or eligibility for in‑house training
• Minimum 1 year experience in a physician’s office or other medical facility (preferred)
• Applicants in externship or residency programs with an active or pending WA DOH MA‑R certification may be considered within 7 days of hire

A Better Way to Work in Health Care

• Flexible schedule with time to pursue personal passions
• Team‑based care model with no patient panels
• Modern clinic environment with technology‑enabled workflows
• Competitive compensation enhanced by volume incentives, customer experience bonuses, sign‑on bonuses, tuition assistance, and more

Pay and Benefit Expectations

Competitive salary range: $24.58–$35.36 USD, influenced by skill set, experience, and certifications. Benefits include medical, dental, vision, retirement plans, and paid time off. Compensation complies with pay transparency laws and union contract steps where applicable.

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