Area Supervisor

Area Supervisor

Join to apply for the Area Supervisor role at Ross Stores, Inc.

Ross is a leading off-price retail chain with over 2,200 stores. We provide high-quality brands and on-trend merchandise at extraordinary savings.
As part of our team, you will experience:

• Success:
  Our winning team pursues excellence while learning and evolving.
• Career growth:
  We develop industry-leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion:
  We celebrate backgrounds, identities, and ideas to build stronger teams.

General

Purpose:

The Area Supervisor is a member of Store Leadership responsible for a specific area of the Store and for general operations and supervision when functioning as Manager on Duty.

Maintaining Safe & Secure Environments

• Understands that safety is the number one priority and practices safe behaviors.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment.
• Responsible for security of building, electronic surveillance checks, cash office security, armored carrier pick‑ups and register area.
• Removes clutter and ensures safe, clear egress to emergency exits.
• Responsible for customer safety including accident prevention, accident reporting and emergency procedures.
• Tests all fire alarm systems as scheduled.

Customer Service

• Treats all customers, associates, and other leaders with respect and professionalism.
• Demonstrates courtesy, friendliness and professionalism at all times.

Personal and Store Brand

• Represents and supports the Company brand at all times.
• Maintains a professional appearance in accordance with Company dress code.
• Keeps all store areas clean, well-maintained and merchandised to standard.
• Responsible for daily trash removal.

• Responsible for receiving merchandise truck when needed.
• Responsible for cleanliness and organization of all stockrooms.
• Helps deliver and place merchandise on the sales floor.
• Responsible for ensuring any back‑stock is secured and processed to Company policy.
• Responsible for merchandising of department including the back stock.

• Understands and complies with the Loss Prevention Awareness Program.
• Demonstrates integrity and honesty in all interactions.
• Ensures Public View Monitor system is maintained properly.
• Conducts “Code 50” package inspections.

• Trains and coaches associates on cash registers, shortage control policies and other front end procedures.
• Controls retail associates’ break schedule for backups, lunches and breaks.
• Ensures all equipment is working properly and supplies are available.
• Teaches all associates the “Scan and Bag” best practice.

• Responsible for maintenance and cleanliness of fitting rooms.
• Ensures all fitting room garment tags are audited and accounted for.
• Ensures go‑back compliance and merchandise return procedures are followed.

• Ensures cash pulls and bank deposits are conducted in accordance with policy.
• Responsible for payroll administration including daily punch edits and scheduling compliance.
• Other duties as assigned by Store Manager.

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leading by example
• Communicates effectively
• Ensures accountability & execution

• Excellent verbal communication skills.
• Fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point-of-sale equipment and applications.
• Ability to perform basic mathematical calculations used in retail.
• Ability to work evenings and weekends.

• Ability to use all store equipment, including PDTs, registers and PC.
• Stand, walk, and move around store up to 100% of working time.
• Regularly bend at waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull and lift more than 25 lbs.
• Use janitorial equipment, rolling racks, ladders and other supplies.

This job description is a summary of the primary duties and responsibilities of the job and position. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, etc.

• Mid‑Senior level

• Full‑time

• Business Development and Sales

• Retail