Starbucks Manager

Position: 1803 - Starbucks Manager

Position Purpose

Exemplifies and ensures strong customer service in all aspects of the job. Directs and controls the operation of the Starbucks kiosk to achieve sales and profit objectives.

Job Description

As a primary contact for customers, the Starbucks Department Manager provides friendly, courteous, and helpful service. The Starbucks Department Manager is held accountable for the department’s results in providing superior service, increasing sales, improving gain, and containing costs. Follows division guidelines for the implementation of the merchandising program. Changes signs and prices as directed by merchandising. Responsible for maintaining appropriate stock and inventory.

Writes order in the order guidebook and enters into computer. Checks order for completeness upon arrival. Trains, supervises, schedules, and assigns duties to barista clerks. Brews coffee and tea, using coffee urns, drip or vacuum coffee makers, teapots, drink mixers, and other kitchen equipment. Performs various duties to assist in filling customers orders. Cleans and polishes utensils and equipment used in beverage preparation.

Serves coffee. Operates cash register to accept payment and make change.

Key Responsibilities & Accountabilities

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Speak with customers to resolve problems with sales, dissatisfaction of service, or other problems related to the operation of the department.
• Train, schedule, and supervise barista workers to ensure optimum staffing patterns for the department.
• Provide financial reporting to Store Manager and Field Supervisor.
• Ensure product quality.
• Change signs and prices as directed by merchandising.
• Write order in the order guidebook and enter into computer. Check order for completeness upon arrival.
• Brew coffee, tea and chocolate.
• Operate electronic cash register to total customers’ final bill. Receive payment for customer purchase and count back correct change.
• Maintain cleanliness of coffee service area of the store.
• Sets up and maintains displays in coffee area.
• Replace stock in preparation area from supply area.
• Other duties as assigned.

Job Related Qualifications

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow directions.
• Desired:
  Prior management experience.

Supervisory Responsibilities

Barista staff.

Permits/License

Varies depending on store location and state/county requirements.

Work Environment

Inside: 100% Outside:
Rare

Temperature Extremes

N/A

Chemicals

Seldom (surface cleaners, grease cutters, detergents).

MACHINES, TOOLS, AND EQUIPMENT

Cash registers, grocery carts, box knife, blender, coffee maker, spoons, cups, pitchers and other utensils, coffee grinder.

PHYSICAL DEMANDS

Constant (over 70% of the time)

Frequent (30-70%)

Occasional (10-30%)

Seldom (1-10%)

Lifting

Constantly lifts 1-10 lbs. Frequently lifts 11-20 lbs. Seldom lifts 21-50 lbs.

Carrying

Frequently carries 1-10 lbs.

Pushing / Pulling

Frequently pushes/pulls 1-10 lbs. Seldom pushes/pulls 11-20 lbs.

Reaching

Constant knee to shoulder level reaching. Occasional at or above shoulder level reaching.

Standing

Constant standing while on job. Sitting allowed on breaks.

Walking

Constant walking while on job.

Climb/Balance

Seldom. May use stepstool or ladder to reach upper shelves.

Trunk Functions

Frequent neck rotation, bending/stooping, and twisting. Occasional bending of head and squatting. Seldom crouching.

Upper Extremity

Constant handling/grasping. Seldom fine finger manipulation.

Vision

Depth perception used to move around coffee area of store. Near vision used to operate machinery, read indicators, clean dishes, operate cash register, accept payment, and make change.

Hearing

Used to exchange information with other employees, take customers orders and obtain information over telephone/intercom.

Speech

Used to provide service to customers, provide information to other employees and use the telephone/intercom.

Safety – Sensitive Position

Job responsibilities include tasks or duties that could affect…