Café Crew Member

Description

JOB SUMMARY:

To assist in supporting the mission of the organization through the profitable operation of the Blue Palmetto Cafe, providing a quality experience for the visitors

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Maintain neat & professional personal appearance and cheerful, professional attitude
• Greet and make eye contact with customers entering Cafe
• Be knowledgeable about the menu in order to answer customer questions and explain the ingredients
• Have adequate knowledge about the Gardens, Bok Tower, El Retiro, special events and local area
• Assist customers as requested, and get assistance if you do not know
• Encourage customer comments and requests
• Satisfy customers regarding their comments and complaints
• Ensure that the cashier counter is properly attended
• Ensure that the telephone is answered promptly
• Ring the bell for help when alone if more than 2 parties are waiting
• Participate in onsite and offsite sales or special events

• Maintain Café displays to be attractive, clean and customer-friendly
• Utilize and maintain approved signage
• Create appropriate displays for holidays and to promote BTG special events
• Maintain a pleasant environment in customer and work areas
• Maintain cleanliness daily of customer and work areas
• Maintain stockroom, storage areas, walk-in, and freezer in neat, orderly, and rotated fashion
• Sweep floors daily and mop on weekends
• Clean door glass and refrigerated case glass daily and as needed
• Dust shelves, counters, and windowsills as needed
• Pick up trash in patio area flower beds as assigned
• Keep patio tables & chairs clean
• Keep all areas free of safety hazards
• Maintain neat and safe environment while preparing food and cleaning
• At end of day, ensure that Cafe is orderly, computers are un-plugged, lights are out, doors are locked, and alarm is set
• Take trash and broken down cardboard boxes to dumpsters

• Provide schedule requests well in advance, and cooperate in solving any conflicts
• Report low levels of foods and supplies for re-ordering
• Immediately report any suspicious person/activities or safety hazards to management staff
• Communicate your suggestions, ideas, comments, problems and complaints, as well as those from the visitors to the Café Services Manager or other managers, as appropriate
• Be a team player and maintain open communication with staff and volunteers
• Attend full-staff meetings and training sessions as scheduled
• Answer telephone and respond appropriately
• Serve as a member of Bok Tower Gardens committees as required

• Transact cash register sales
• Transact sales manually during storms when registers are un-plugged
• Have complete knowledge of all cash register functions
• Provide 10% discount for members and 30-hour+ volunteers, and 30% discount for employees
• Provide 20% discount and tax-exemption for departmental changes
• Provide services for special promotions
• Serve all front-counter menu items and drinks
• Keep front-counter menu items well stocked
• Maintain clean tables in dining room
• Maintain aesthetics in dining room and front counter
• Stock Local Produce display
• Keep Beverage Bar stocked
• Maintain specials and soup menu chalk board
• Perform deposit check procedures as needed and work with courier to get deposit to bank
• Work with courier to acquire change
• At end of day, close out and balance cash registers and credit card authorization terminals
• At end of day, perform cash out and deposit procedures as scheduled
• At end of day, run back up and reports at server as scheduled

• Assist in monitoring stock levels of foods and supplies, and document needs
• Follow safety standards for handling heavy boxes
• Check in food and supplies and ensure quantities and quality
• Report discrepancies to Café Services Manager, and provide documentation
• Stock ordered items promptly, and rotate food and supply items using FIFO system

• Participate in the inventory process every summer
• Assist Café Services Assistant Manager in researching discrepancies
• Take line or vendor inventory…