Store Support, Customer Service Rep

Overview

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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Support non-sales functions to ensure customer satisfaction and efficient operations.
• Assist customers in the lot, in-store, or with administrative services as needed.
• Interact with customers or vendors as required, and direct customers to store departments or merchandise.
• Respond to product order status inquiries and support order fulfillment processes.
• Support cash management and program compliance where applicable.
• Collaborate with other associates, vendors, and carriers with minimal supervision.
• Maintain attention to detail and strong time management to meet store objectives.

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with associates, vendors, and carriers.
• High level of integrity and focus on customer satisfaction and store objectives.

• Not Applicable

• Full-time

• Consumer Services

• Retail/Consumer Services