Director of Operations

Director Of Operations

Banyan Treatment Centers is seeking an experienced and solutions-driven Director of Operations to provide operational leadership for the daily functioning of our inpatient behavioral health and substance use treatment program. This role is responsible for maintaining a safe, structured, and therapeutic environment by overseeing non-clinical operations, supporting patient engagement and supervision, and ensuring compliance with regulatory and accreditation standards.

The Director of Operations collaborates closely with clinical, medical, and administrative leadership to support continuity of care, staff performance, risk management, and operational excellence.

Position Details

• Reporting To:
  Executive Director
• Schedule:
  
  Full-Time, Monday–Friday, 8:30 AM – 5:00 PM; weekend and after-hours availability required.
• Location:
  
  Lake Worth, FL (On-site)

Key Responsibilities

Operational Leadership & Oversight

• Provide leadership and oversight for non-clinical departments, including Behavioral Health Support Services, Housekeeping, Transportation, Dietary, and Maintenance, to ensure consistent operations and adherence to organizational standards.
• Coordinate daily operational activities to support admissions, discharges, patient movement, and scheduled programming in collaboration with clinical teams.
• Ensure operational workflows support patient safety, engagement, and continuity of care.

Staff Supervision & Development

• Supervise, train, and evaluate non-clinical staff, promoting accountability, professionalism, and alignment with organizational policies and values.
• Support staffing, scheduling, coverage planning, and performance management to meet program needs.
• Foster a respectful, team-oriented workplace culture focused on patient-centered service delivery.

Safety, Risk Management & Compliance

• Conduct routine environmental, safety, and operations inspections to maintain a safe and therapeutic treatment environment.
• Respond to incidents, safety events, and emergencies in accordance with organizational policies and regulatory requirements.
• Ensure compliance with HIPAA, 42 CFR Part 2, Joint Commission standards, and applicable state and federal regulations.
• Support documentation accuracy, incident reporting, and corrective action planning as needed.

Communication, Reporting & Quality Improvement

• Communicate policies, procedures, and operational expectations clearly to supervisors and staff.
• Collaborate with clinical, medical, and administrative leadership to address operational challenges and barriers to care.
• Prepare operational reports and contribute to quality improvement initiatives to support performance monitoring and accreditation readiness.
• Exercise sound judgment, prioritize competing demands, and delegate effectively to support efficient operations.

Qualifications

• Bachelor's degree in Business, Healthcare, or a related field.
• Minimum of three (3) years of experience in a management or supervisory role, preferably in a behavioral health or healthcare setting.
• Minimum of three (3) years of experience in addiction treatment and/or mental health care with an understanding of residential treatment operations.
• Valid driver's license with an acceptable driving record; minimum age of 21 to meet motor vehicle insurance requirements.
• Certifications related to addiction treatment or behavioral health operations, preferred.
• Working knowledge of patient confidentiality laws, healthcare ethics, Joint Commission standards, and applicable state regulations.
• Proficiency in Microsoft Office (Word, Excel), data analysis, and operational reporting.
• Strong leadership, communication, collaboration, and problem-solving skills.

Why Join Banyan Treatment Centers?

This is an opportunity to lead operational excellence within a…