Service Leader

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Food served fast does not have to be a typical fast‑food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service.

Key responsibilities include:

• Maintaining a clean, organized line with properly functioning line equipment.
• Working while clocked in; evaluating other tasks during downtime and assisting others.
• Ensuring food safety by hand washing, glove changes, monitoring temperature, shelf lives and daily food safety checklists.
• Resolving food quality issues and customer incidents to ensure positive experiences.
• Managing crew breaks, shift changes, shift meetings, and line schedules.
• Cross‑training front‑of‑house crew and developing future Service Leaders.
• Assisting with crew performance reviews and miscellaneous office administration duties such as banking, cash handling, and paperwork.
• Keeping office equipment operational and ordering supplies as needed.

• Make sure great‑tasting, high‑quality food is served.
• Help resolve food quality issues.
• Support food safety initiatives.
• Handle customer incidents and ensure positive experiences.
• Monitor crew breaks, shift changes, shift meetings, and line schedules.
• Develop and cross‑train all front‑of‑house crew.
• Assist with crew performance reviews.
• Develop future Service Leaders.
• Assist with miscellaneous office administration duties such as banking, cash handling policies, and office paperwork.
• Ensure office equipment remains in working order and inventory supplies are ordered as needed.

• Ability to understand and articulate Chipotle’s Food With Integrity philosophy.
• Knowledge and experience of cash handling policies and procedures.
• Knowledge of food safety and health department matters.
• Familiarity with office paperwork.
• Language proficiency in the primary languages of the work location.
• High school diploma.
• Restaurant experience.

• Tuition assistance (100% coverage for select degrees or up to $5,250/year).
• Free food.
• Medical, dental, and vision insurance.
• Digital Tips.
• Paid time off.
• Holiday closures.
• Competitive compensation.
• Opportunities for advancement (80% of managers started as crew).

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe.

With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices.

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people‑first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world‑class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact A if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non‑accommodation related requests.