Retail Parts ProStore

Job Description

Professional level sales position capable of supporting the advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It enables advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from special orders, FDO, second source, etc., with in-depth knowledge of store inventory and maintenance processes. This is a full‑time position.

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities: task assignment & completion, safety, open/close duties

• Assist in store inventory processes: truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and parts lookup systems
• Expert with testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

• Working knowledge of automotive systems and diagnostic ability: engine, suspension, brakes, electronics, exhaust, etc.
• Speak and write English (Spanish a plus); effective communication with customers, peers, and management
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, divide in all units of measure, whole numbers, fractions, decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

3‑5 years of automotive parts experience and proven sales ability with experience in fulfilling customer transactions.

• Valid driver’s license required
• ASE certification preferred, but not required

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.