Retail Sales Associate

Retail Sales Associate – Scenthound

Location:

West Palm Beach, FL

The Customer Experience Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/Technology proficiency
• Passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke‑free environment

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebooking ratio – through memberships, service add‑ons, and retail sales
• Develop membership leads; follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; resolve customer concerns; retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time‑management; scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

$16.00 - $18.00 per hour depending on experience.

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Medical, dental, and vision insurance benefits
• Merit‑based pay increases
• Paid vacation
• Complimentary service membership
• Flexible schedule
• Training and development

Entry level

Full‑time

Sales and Business Development

Consumer Services