Warranty Administrator

Lakeland Florida Kenworth is seeking a talented individual to take on a full-time Warranty Administrator position at our Lakeland location. This position is ideal for an individual with related experience, effective management skills, is detail-oriented, and has effective communication skills. This is a great opportunity to join a growing and successful dealer group!

Responsibilities:

Overall responsibility for the branch warranty

Fosters effective and timely communication between branch departments

Communicates and coordinates with supervisor on warranty rejections and processing issues

Overall responsibility for upkeep and maintenance of warranty take-off area and warranty receivable schedules

Maintain a warranty process that is timely, thorough, and accurate

Primary Duties:

File warranty claims

Operate word processing and spreadsheet computer programs

Keep receivable schedules clean and updated

Ship heavy-duty truck parts to various vendors

Process and update customer information into dealer software system and databases

Process and file paperwork such as sales, parts, and service documentation per supervisor direction

Liaison with the corporate office on receivable schedule issues

Fill in as service counter contact as needed

Answer multi-line telephone, directing calls and taking messages as required

Greet customers and handle their questions and concerns quickly, efficiently and professionally

Accept payments for products and services provided and ensure transaction is documented accordingly

Other office duties as assigned

Associate's degree (AA) in an office-related field is highly preferred3-5 years of related experience, supervisory experience preferred

Understanding of double entry accounting principles

Management skills to include decision making abilities, organizational and leadership skills

Ability to demonstrate and display office protocols to staff and other departments

Must be highly organized, detail-oriented, and results driven

Ability to prioritize and handle numerous tasks simultaneously

Effective written and oral communication skills

Computer skills with an emphasis on word processing and spreadsheet programs

Ability to sit, stand, bend, kneel, stoop and lift/move up to 25 lbs. on a regular basis

Ability to work in a dealership environment to include 8 - 10 hour day