Receptionist - Receptionist - PRN - weekends

Hawthorne Inn Lakeland—an Assisted Living and Memory Care community—is located in the heart of beautiful Lakeland, Florida. We’re just 40 minutes from downtown Tampa and 60 minutes from downtown Orlando
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Location: 6150 Lakeland Highlands Rd, Lakeland, FL 33813

This role requires Florida AHCA Clearinghouse background screening.

As the Receptionist, you will be the first point of contact for residents, families, and visitors, creating a welcoming and positive environment for all who enter our facility. Your professionalism, warmth, and positive attitude will be essential in fostering a memorable and supportive experience for everyone.

• Greet residents, families, and guests warmly and professionally, ensuring they feel comfortable and valued.
• Answer incoming calls, direct inquiries to the appropriate departments, and take detailed messages when needed.
• Maintain an organized and tidy front desk area, handling administrative duties as required.
• Schedule and coordinate appointments, ensuring effective communication between staff and residents.
• Provide exceptional customer service by addressing inquiries, offering assistance, and resolving any concerns promptly.

• Strong communication and interpersonal skills, with the ability to interact professionally with a diverse group of people.
• 1 year of receptions experience is required
• Excellent organizational skills, with a keen attention to detail.
• Proficiency in basic computer applications and office software.
• A professional, courteous, and friendly demeanor at all times.