Warehouse Customer Service Representative

Warehouse Customer Service Representative

Job Category: Operations

Requisition Number: WAREH
048367

Posted:
November 14, 2025 | Full-Time | On-site | Rate: $20.91 USD per hour

Location: 4040 Pipkin Rd S, Lakeland, FL 33811, USA

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third‑party logistics provider (3PL), we power a better way to deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

• Fair pay and some jobs come with bonus opportunities.
• Flexible schedule – part‑time, full‑time, seasonal, days, nights, weekends, and even gig work.
• Payday as early as you want – access your earnings on demand.
• Free telemedicine at day one; other healthcare options after a short waiting period.
• Paid holidays, time off, short‑term disability, and new parent leave.
• Safe, clean, and healthy work environment.
• Opportunities to give back through GEODIS Compassion Fund, GeoDIS Foundation, and community volunteer work.
• Potential for promotion – about 10% of warehouse workers are promoted each year.
• Inclusive culture – employee resource groups, international lunches, and heritage celebrations.

• Interact with customers by phone, email, or in person and receive orders or changes in service.
• Adjust complaints concerning billing or service rendered, referring service‑failure complaints to designated departments for investigation.
  
  Process and input all customer orders and receipts; run stock reports to check product availability.
• Generate all related paperwork and necessary information for customer work orders; check all orders for special requests and post inventory records.
• Coordinate special, last‑minute shipping requests with the transportation departments, expediting orders as necessary.
• Trace orders as required and notify customers of any activity concerning their merchandise, including shipping and tracing information.
• Assure proper invoicing of accounts by verifying computer‑generated invoices.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.
• Act as liaison between the warehouse and the customer in the administration of accounts and between the office and customer regarding invoicing and credit changes.
• Perform paperwork associated with orders, including the maintenance of customer files.
• Perform clerical work as required, including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.
• Maintain current and accurate procedure book detailing processing requirements for each account; prepare reports concerning customer service activities and perform other customer‑service or company–related duties as necessary.
• Notify management of all requested changes from the customer regarding shipping, handling, or administrative characteristics.
• Work with management regarding product routing for customers.
• For food accounts, report food safety problems to senior management to initiate action.

• Minimum 6 months related experience and/or training.
• Experience with AS400 operating systems and warehouse management systems preferred.
• PC literacy with experience using Microsoft Outlook, Word, and Excel.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co‑workers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Job duties as documented in this job description are considered “Essential Functions” and have been created by the standards of the Equal Employment Opportunity Commission (EEOC).

The standards of the Americans with Disabilities Act (1990) require that employees be able to perform “Essential Functions” of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the “Essential Functions”.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.