Customer Service Representative
Listed on 2026-01-01
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Customer Service/HelpDesk
Bilingual, Customer Service Rep
Requisition No: 867106
Agency:
Department of Revenue
Working Title:
CUSTOMER SERVICE REPRESENTATIVE I –
Pay Plan:
Career Service
Position Number:
Salary: $38,760.36 – $49,501.08 / annually
Posting Closing Date: 12/29/2025
This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you.
- Initiating and responding to requests
- Coordinating with internal and external partners
- Researching and resolving case issues
- Gathering information and analyzing case data to determine next steps
- Interviewing customers in person and/or over the telephone
- Interacting with other states, employers, and other business partners
- Making decisions based on case information and provided documentation
- Experience processing information using a computer system.
- Experience conducting research and analyzing information to make decisions. *
- Experience communicating with others to gather information. *
- * Relevant education may substitute for the required experience.
- Experience with negotiation techniques in a business setting.
- This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
- This position has a standard workday of 8am – 5pm, Monday through Friday
- This position will utilize an online assessment.
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
CONTACT INFORMATIONLaura Wilson-Martos,
LOCATIONLAKELAND, FL, US, 33801 LAKELAND, FL, US, 33811 LAKELAND, FL, US, 33803 LAKELAND, FL, US, 33808 LAKELAND, FL, US, 33805 LAKELAND, FL, US, 34761 LAKELAND, FL, US, 33809 LAKELAND, FL, US, 33815 LAKELAND, FL, US, 33813
STATE OF FLORIDAThe State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
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