Client Service Coordinator

Overview

Client Service Coordinator - 002236 at Banfield Pet Hospital

Location:

Lakeland, FL | Salary: $60,000.00-$65,000.00

Employment type:

Full-time | Seniority level:
Entry level

2 weeks ago | 1 week ago

• Drive the flow of clients and pets through the hospital to maximize productivity of the veterinary medical team.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets and educating them about their pet’s health.
• Actively recruit new clients by promoting hospital services and routing clients and pets for optimal care.
• Maximize the number of pets seen by maintaining a productive and efficiently run hospital and supporting wellness plan clients.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering pet information and history, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoicing, dispensing prescriptions as directed by the veterinarian, selling retail products, and scheduling future appointments.
• Manage finances by maintaining accurate balances and following opening and closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

• Quality — The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility — We demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality — A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency — We use resources to the full, waste nothing and do only what we can do best.
• Freedom — We need freedom to shape our future; we need profit to remain free.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Functional
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Ability to multi-task — manages multiple tasks at one time and shifts attention quickly and accurately.
• Communication skills — reads, writes and speaks fluent English with proper grammar.
• Organizational ability — systematic and orderly, turning chaos into order.
• Problem solving — identifies, analyzes and solves problems; translates problems into practical solutions.
• Client service skills — ensures attentive, courteous and informative service.
• Intellectual ability — follows instructions delivered in oral, written or diagram format.
• Mathematical ability — basic arithmetic as required.