Hyatt Place Lakeland Center - Front Desk Agent

Address 525 W Orange St., Lakeland, FL, 33815

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

A traveler’s home away from home in Central Florida, Hyatt Place Lakeland Center hotel near Lake Myrtle Sports Complex, SUN ‘n FUN Complex, Joker Marchant Stadium offers visitors a convenient location connected to RP Funding Center. Guests will be treated to modern spacious guestrooms, and deluxe amenities and services including free Wi‑Fi, outdoor pool, and fitness center. Guests can wake up to breakfast served fresh every day.

They can start their morning with cage‑free eggs, steel‑cut oatmeal, whole fruit, all‑natural bacon and sausage, and more. We offer a caffeine fix in the AM and a cocktail at the bar in the PM.