Customer Service Representative

$16 - $18 per hour

Ace Handyman Services – Lakeland, FL

Pay: $16– $18 per hour (based on experience)

Job Type: Full-time

Location:

Lakeland, FL

Do you enjoy helping people, staying organized, and working in a fast-paced environment? Ace Handyman Services is looking for a motivated Customer Service Representative to join our team.

This is an excellent opportunity for someone who enjoys customer service, scheduling, and keeping operations running smoothly. No construction experience is required—we'll teach you everything you need to know about our services.

• 401(k) with company matching
• Paid Vacation
• Performance bonuses
• Flexible scheduling
• Regular performance and pay reviews
• Career advancement opportunities
• Supportive, locally owned business backed by the trusted Ace Hardware brand
• Positive, team-oriented work environment

• Answer incoming customer calls and educate homeowners about our services
• Provide estimates over the phone and schedule appointments
• Manage technician schedules to maximize efficiency and customer satisfaction
• Coordinate with field technicians to resolve scheduling, billing, and customer service issues
• Perform customer follow-up after completed projects
• Handle warranty calls, data entry, and other administrative tasks
• Assist with day-to-day office operations to ensure an exceptional customer experience

• 3+ years of experience in sales, customer service, call center, or high-volume phone support
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Experience with scheduling or dispatching service technicians is preferred
• Professional, friendly, and customer-focused attitude