Member Resolutions Representative
Job in
Lakeland, Polk County, Florida, 33809, USA
Listed on 2025-11-20
Listing for:
Hiregy
Full Time
position Listed on 2025-11-20
Job specializations:
-
Finance & Banking
Job Description & How to Apply Below
Job – Member Resolutions Representative
Location:
Lakeland, FL 33815 – This position is hybrid
In office (3) days per week
Pay: $19.67-$24.59 per hour
Type:
Contract, (3)+ months with possible extension
Schedule:
M-F, 8:00 AM to 5:00 PM EST
- Engage with delinquent members via phone, email, text, and chat to understand their financial situation and offer empathetic, constructive solutions to resolve past due loan statuses.
- Analyze member financial information to determine optimal repayment or loss mitigation strategies, including settlements and charge-off alternatives.
- Document all member interactions and collection efforts accurately in system records, including reasons for delinquency and agreed-upon resolutions.
- Ensure compliance with federal and state consumer protection laws (e.g., FDCPA, FCRA, SCRA) and stay current on credit union policies and procedures.
- Utilize online tools and conduct independent research to validate loan responsibility, locate members, and complete necessary documentation for delinquency resolution.
- Must have (1)+ year of related banking experience.
- Must have knowledge of the Bank Secrecy act and other federal laws such as: US Patriot Act, Office of Foreign Assets and Control, AML, Right to Financial Privacy, Bank Bribery Act.
- Strong negotiation, de-escalation, and problem-solving skills.
- Excellent written and verbal communication skills.
- High school diploma or equivalent.
- Background check required.
- Credit check required.
- Employment verification required.
- Drug screening required.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×