Director, Fraud

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Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees and their families.

• Responsible for the overall management and supervision of the daily workflow and the performance of a team of Fraud Analysts.
• Develop, implement, and oversee procedures to identify, prevent, and mitigate fraudulent activities.
• Monitor compliance with departmental standards and processes to increase production and prioritize work volumes.
• Coach, mentor, and develop team members, including onboarding and regular coaching sessions.
• Conduct QC reviews of case investigations including analysis of fraud typologies, narratives, supporting documentation, and case dispositions.
• Lead team meetings to communicate fraud statistics, developments, and trends and support team building.
• Monitor and develop internal controls for fraud management activities.
• Determine courses of action for significant fraud incidents, including SARs and account closures when needed.
• Oversee case management to ensure cases are closed/filed per SLAs and regulatory requirements.
• Oversee the design and optimization of fraud detection systems, rules, and analytics to proactively identify and mitigate fraudulent activity.
• Collaborate with the Fraud Systems & Analytics Lead on reviewing CAMS alerts and implementing mitigation strategies.
• Develop processes, reports, and monitoring parameters in response to fraud trends to maximize resource use and minimize losses.
• Complete periodic fraud risk assessments to identify vulnerabilities and necessary improvements.
• Participate in multiple complex department projects as a fraud subject matter expert and liaison.
• Provide guidance on escalated matters and support to business units reviewing urgent fraud incidents.
• Partner with member-facing teams to ensure clear communication of fraud referrals and policies.
• Monitor fraud trends and develop strategies to reduce fraud losses.
• Generate periodic reports (metrics) for senior leadership on fraud trends and risks (weekly, monthly, annual).
• Maintain professional and technical knowledge through continuing education and professional networks.
• Assist in developing and facilitating new hire training and role-specific education for various business units.

• 7 – 10 years of experience conducting complex fraud investigations within a financial institution, including knowledge of account fraud, remote banking fraud, fraud disputes, and BSA regulations
• 4+ years of experience managing a fraud unit
• Bachelor’s Degree in a related field such as Business, Finance, Statistics, Risk Management, or Criminal Justice, or equivalent experience
• Certified Fraud Examiner (CFE) or equivalent preferred
• Expertise in fraud-specific state and federal regulations affecting credit unions including Regulations E, CC, GG, and V, the FCRA, FACT Act, Bank Secrecy Act, and NACHA
• Experience mitigating and reducing fraud losses
• Experience working with law enforcement, external financial institutions, fraud systems, alert management, risk management, financial crimes investigations, case management, and personnel management
• Mastery of fraud investigation methodologies and typologies, including cyber-related fraud
• Strong analytical skills with proficiency in data analysis tools and fraud detection systems
• Knowledge of business goals related to fraud management and track record of meeting them
• Strong communication skills, both oral and written
• Ability to establish and maintain effective working relationships
• Ability to make independent decisions with limited information and assess risk
• Ability to meet tight deadlines and lead others to achieve department goals
• Attention to detail to analyze the state of fraud operations
• Ability to recognize red flags and fraud trends
• Understanding of financial regulations, proactive risk management, and fostering a proactive team culture
• Proficiency with Microsoft Office and transaction monitoring software (e.g., Verafin, Actimize)
• Problem-solving and root cause analysis skills
• Coaching skills for developing high-performing teams
• Ability to compose clear communications, reports, and policy/procedure documents
• Ability to transform data into meaningful information and insights
• Ability to multi-task and prioritize work for team members
• Resilience under stress and professionalism in challenging situations
• Ethical conduct and integrity

• Competitive pay
• Pay for performance incentive program and profit-sharing
• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage
• Work/life balance

This is a full-time, hybrid position based in Lakeland, Florida.

• Director

• Full-time

• Management

• Banking

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